Distinguished Engineer - ServiceNow Design

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

We are seeking an experienced and passionate Senior ServiceNow Design Subject Matter Expert to join our growing team. As a design authority, you will play a critical role in shaping and guiding the implementation of ServiceNow solutions across our organization. You will be responsible for understanding business needs and translating them into robust, scalable, and user-friendly ServiceNow designs. This is a highly visible role that requires strong technical expertise, excellent communication skills, and a collaborative approach.

Responsibilities will include:

• Lead the design and architecture of ServiceNow solutions, encompassing various modules like ITSM, ITOM, TSM, TSOM, OMT, SPM, CSM, etc.

• Collaborate closely with stakeholders to gather, analyze, and document business requirements, ensuring alignment with overall IT strategy.

• Develop comprehensive solution designs, including process flows, data models, user interfaces, and integrations with other systems.

• Provide technical guidance and oversight to developers throughout the implementation process, ensuring adherence to best practices and design principles.

• Validate developed solutions against design specifications and business requirements, conducting rigorous testing to ensure functionality and usability.

• Champion ServiceNow best practices and stay abreast of the latest platform features and industry trends. Identify opportunities for innovation and process improvement.

• Create and maintain comprehensive design documentation.

• Actively contribute to knowledge sharing initiatives within the team and across the organization.

This role offers a challenging and rewarding opportunity to make a significant impact on our Managed Services ecosystem. If you are a passionate and results-oriented individual with a strong design background, we encourage you to apply.

• Bachelor's degree or four or more years of work experience.

• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Seven or more years of hands-on experience with ServiceNow implementations, with a strong focus on design and architecture.

• Deep understanding of ServiceNow platform architecture, modules (ITSM, ITOM, TSM, TSOM, OMT, SPM, CSM, etc.), scripting, integrations, and best practices.

• Proven ability to translate complex business requirements into elegant and user-friendly ServiceNow solutions.

• ServiceNow Certified System Administrator (CSA).

• Proven ability to collaborate effectively with technical and non-technical stakeholders.

• Strong analytical and problem-solving skills, with a proactive and solution-oriented mindset.

• A degree in technical discipline.

• Excellent communication skills, both written and verbal.

• Advanced certifications like ServiceNow Certified Implementation Specialist (CIS) in relevant modules.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.