Infrastructure Group Manager - SVP

The Infrastructure Group Manager is a senior management-level position responsible for managing and guiding a team that ensures efficient and effective Citi infrastructure in coordination with the Technology Team. The overall objective of this role is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Responsibilities:

• Develop strategies to meet business strategy goals and demonstrate in-depth understanding of how Technology Infrastructure integrates within the overall technology function to achieve objectives
• Lead and motivate a team, conducting managerial responsibilities such as performance evaluation and management, employee selection, compensation, budget management and resource planning
• Resolve issues that have impact beyond own area and apply in-depth understanding of concepts and procedures within own area and basic knowledge of other areas
• Provide services by using insights from stakeholder/partner relationships, actively seeking information to understand issues, expectations and needs
• Ensure essential procedures are followed and contributes to defining standards and recommend reengineering efforts for continuous improvement
• Provide evaluative judgment based on analysis of information in complicated, unique and dynamic situations, drawing on diverse range of internal and external sources
• Persuade and influence others through communication and diplomacy skills and negotiate with external parties as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of experience in a technology infrastructure role with experience in people and project management and selected infrastructure technologies
• Experience in financial services or large complex and/or global environment preferred
• Consistently demonstrate clear and concise written and verbal communication with ability to communicate technical concepts to a non-technical audience
• Proven ability to develop projects required for design of metrics, analytical tools, benchmarking activities and identification of best practices
• Proven analytical, diagnostic and prioritizing skills with focus on execution and attention to detail
• Demonstrated ability to both work independently and partner with virtual teams in a high-pressure matrix environment
• Demonstrated ability to take ownership of various parts of a project/initiative with tight deadlines or unexpected changes in expectation/ requirements

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

The Americas Data Center Site Management (DCSM) team is the Data Center Site Management structure responsible for providing timely and cost-effective operations services to the Americas Data Centers. The DCSM team is responsible for 24x7 management and tracking of all activity within the current and future-processing environments of all strategic data centers. This functional group manages all Business-as-Usual (BAU) activity and projects including hardware installs, upgrades, and break/fix trouble related activity. It also assures the proper and timely coordination of escalated processing incidents.

The DCSM team is the managing interface, and coordinator, for all Corporate Reality Service (CRS) and Citigroup Security and Investigative Services (CSIS) activities within the facility. The DCSM team is responsible for managing the full lifecycle of the media libraries, e.g. BAU processing, capacity forecasts, consumables trending, and disposal. The DCSM team is also responsible for enforcing all compliance policies, while taking an active lead in the change control process, as it relates to the processing floor and surrounding facility.

KEY RESPONSIBILITIES

The Data Center Site Managers roles and responsibilities include, but are not limited to:

• Responsible for the day-to-day management of a strategic Americas Data Center facility
• Manage a team of technical Data Center operations personnel (outsourced and FTE) across four distinct functional areas
• Provide day-to-day leadership for support and execution of the data center requirements
• Establish and maintain working relationships with appropriate business, technology and development management levels
• DCSM team motivation inclusive of:

• Displays passion and optimism;
• Inspires respect and trust;
• Mobilizes others to fulfill the vision;
• Provides vision and inspiration to peers and subordinates;

• Establish meaningful metrics and management reports
• Insure all GPMs support CITMP Level III procedures that in turn support Level II requirements
• Complete necessary documentation with appropriate frequency to ensure compliance with Level III procedures
• Direct interaction w/Senior CTI and client representatives to ensure business alignment
• Manage multiple PMO and internal projects across all disciplines
• Influence peer organizations within CTI to coordinate and facilitate the various strategic initiatives impacting his/her respective site
• Manage expectations of Senior Management, clients, partners, peers and subordinates for availability and performance assurance across a large user base
• Lead Data Center planning initiatives to achieve business goals by prioritizing technology initiatives
• Coordinate evaluation, deployment and management of current and future technologies
• Manage the lifecycle for all network, server and storage infrastructure
• Continually assess and evaluate the state of the Data Center and develop initiatives to reduce cost and create efficiencies
• Manage vendor relationships with service providers and manufacturers
• Provide vision and purpose to ensure Data Center goals and plans are implemented
• Monitor budget, lead cost reduction efforts
• Build, develop and document strategies using well-disciplined written deliverables
• Flexibility to adjust to changing requirements, schedules and priorities
• The ability to socialize ideas, make recommendations and gather team consensus to move forward
• All other activities as needed

Role Specific Candidate Qualifications

A minimum of a BA degree and/or at least ten years of prior data center operations experience. This experience should encompass the implementation, maintenance and analysis of:

• Data center facilities;
• Hardware (servers, mainframes, storage devices, etc.);
• Communications infrastructure (including carrier equipment and structured cabling);
• Strategies, tools and effective troubleshooting techniques;
• Audit and compliance tasks (both internal and external).

A hands-on individual with multiple hardware platform knowledge (HP, EMC, IBM) is required. Strong background in enterprise data center facilities and infrastructure environments such as PDUs, RPPs, network and SAN infrastructures. Strong background on complex, enterprise class inter-networked environments. Demonstrated ability to manage geographically diverse technical staff. Knowledge of building electrical and mechanical environments. Excellent organizational skills and a people-oriented management style preferred. Good interpersonal skills and ability to multi-task to manage several priorities in a rapidly changing environment.

Excellent Communication and Writing skills. Knowledge of the Ticketing Systems, Project Management and request processes and associated tools. Logical problem solving techniques and associated experience in system, data center facilities, and telecommunications. Proven leadership and detailed enterprise project management skills are a must. Must possess strong vendor management and negotiation skills. Budget management skills desired. Experience in the Financial Services industry is a plus.

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In addition to salary, Citis offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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