The Opportunity: The Quality & CI (Q&CI) Field and Service Specialist will be responsible for coordinating within NAM the Installation and Commissioning, product and systems reliability requirements in alignment with the Global Quality & Operations as well as the Product Reliability Program initiatives. This individual will be responsible for ensuring proper and timely coordination for the resolution of Installation, Commissioning, and warranty processes, product and equipment failures, serving as the liaison between the Quality & CI Project Quality Managers, the Installation, Commissioning and After Sales Team and other functional teams. Impact You'll Make:
- Follow the Corporate Quality Framework and Improvement plans and program expectations.
- Jointly with the Project Quality Managers (PQM) executes and follows up the Quality Plans, master test plan (MTP), Inspection and Test Plans (ITP) and installation and commissioning of the system status for site activities as required.
- Support the PQM with the review and verification of the ITPs in establishing key and critical control or hold points including special processes (welding, bracing, concrete pouring, etc.)
- The Q&CI Specialist seeks to help prevent installation process and installed base asset failures, ensure the failures reported to the global teams get properly investigated going through a proper root cause analysis. Gather data and coordinate with the relevant teams and groups on the diagnose on failures till proper resolution and reporting with a customer focus approach.
- Support cost of poor-quality identification and reduction associated with asset downtime by providing the necessary information to the Project Quality team, and the Site Managers.
- Conduct and coordinate as applicable failure investigations with local teams, creating the CCRPs (Non-conformances) working with the field personnel in gathering all the data and information for analysis, including analyzing failure mechanisms and implementing solutions to improve reliability, quality, safety, and overall ownership of the reported issues and failures.
- Gathers product reliability data and consolidates the reports (summary report) from the trouble-shooting activities done by the green field activities and field personnel, on current installed base, commissioning failures, upgrades and critical parts as required.
- Prepare, organize, and facilitate applicable working sessions utilizing Quality tools to identify potential risks, failures, and other issues to have the earliest detection of those failure and issues, based on historical or new data.
- Identifies improvement opportunities, drives and facilitates the projects to address Quality and operational issues before and during warranty, as well as during after sales activities.
- Provide necessary service support from handover to Installation/Commissioning and to Warranty phase.
- Maintain a strong working relationship with the Service and Operations teams.
- Identify other opportunities across the site to improve efficiency, lower cost, and reduce waste.
- Develop and implement plans for continuous improvement of production equipment, processes, and processes controls.
- Help develop and network with the field teams to continuously improve safety, health, environment, quality, production efficiency, labor/material effectiveness, etc.
- Liaise with Plant and Corporate Engineering to ensure all documentation is maintained up-to-date and readily accessible.
- Support, promote, and demonstrate Hitachi Energy's core values and behaviors.
- Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
- Any other related assignment that impacts construction, installation and commissioning activities.
Your Qualifications:
- Completion of University degree in Engineering (preferably in Electrical or Electro-Mechanical Engineering)
- Experience in engineering, procurement and construction activities, field and major site activities, for energy, oil and gas, nuclear or similar industries.
- Familiar with condition monitoring tools such as vibration analysis, Ultrasonic, lubrication, thermography, etc.
- Experience facilitating dozens of successful Root Cause and Failure Analysis
- Experience in Quality tools, Continuous Improvement Lean and Six Sigma (L6S) initiatives and pro-jects.
- Experience with risk analysis, recommendations associated with preventing most probable Failure Modes, Production loss analysis, failure mitigation strategies, Spare Parts optimization supporting the PM tasks, etc.
- Verbal and written fluency in English, effective presentation skills and ability to communicate well at all levels.
- Experience using ERP or SAP systems.
- Willing to travel to sites up to 50% to learn and share knowledge with other NAM sites.
- Analytical skills with high level of accuracy and strong work ethics.
- Attention to detail for identifying any minor or potential issues, particularly in a root cause analysis.
- Problem-solving- diagnose and resolve problems with assets.
- Communication and collaboration working alongside project engineers, service, and maintenance team members and third party internal and external suppliers as needed. Ability to collaborate with colleagues will enhance team's productivity and efficiency.
- Certified L6S Green or Black Belt is considered an asset
More about us We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules):
Health Care: medical (PPO, CDHP with HSA, HMO), dental, and vision Financial Wellbeing: 401(k) with generous match, life and disability insurance Family Care: legal, pet, auto, home, identity theft support, and adoption assistance Work-Life: enhanced leave programs including parental, adoption, vacation, and holiday Employee Engagement and Development: ERGs, tuition reimbursement, and more
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Hitachi Energy
tuition reimbursement, 401(k)
Feb 20, 2026