New

Service Desk Manager

XLA
United States, D.C., Washington
Sep 03, 2025
Minimum Position Qualifications: Associates degree or equivalent experience. At least 5 years' experience managing an IT service desk. Strong demonstrated leadership abilities. Experience researching and developing employee training and performance improvement plans. Strong working knowledge of desktop and laptop hardware and peripherals Strong knowledge of Windows 10, and OSX operating systems and common office applications. Experience using an issue tracking system to record, monitor, and document trouble items and work requests (e.g., ServiceNow). Excellent proven written and verbal communication skills. Strong problem solving and research skills. COMPTIA A+ certification Information Technology Infrastructure Library (ITIL) v4 Foundations certification. EEO Statement XLA is committed to the full inclusion of all qualified individuals and is an equal opportunity employer committed to supporting equality and integrity in the workplace, professional development and education, and an entrepreneurial atmosphere. We encourage qualified individuals with disabilities to apply. If a reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at 703-584-8317 or via email at humanresources@xla.com. For persons who are deaf, hard of hearing, deafblind, or deaf-disabled, XLA will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes. We are proud to be an EEO/VETERAN EMPLOYER. All qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status and will not be discriminated against for self-identifying with either category