Staff Performance Coordinator

We are looking for an Staff Performance Coordinator in Bethlehem, PA

Job Summary
Under direct supervision, the Staff Performance Coordinator contributes to the operational growth and
profitability of the account through day-to-day execution, management of strong relationships with the
client and associates, and fulfillment of the client's staffing services agreement. This role supports the
day-to-day interaction with the client and associates, assists with identifying process improvements, and
executes on service level agreements to ensure they are met. This role provides immediate front-line
customer service to the management team and associates. This role is responsible for partnering with
appropriate parties to resolve all workforce issues, including but not limited to employee coaching,
counseling, disciplinary action, and payroll and timekeeping, in a timely manner.

Your Role & Responsibilities
* Act as first point of contact for vendors and client contacts for all employee issues.
* Educates client on guidelines and sets expectations for the handling of any employee issues.
* Ensures all employee issues are handled appropriately and in a timely fashion.
* Coordinates resolution of the all-workforce issues with vendors and client partners and
understands risk areas for all parties.
* Delivers client customized new hire orientations.
* Collects and reviews all required work related onboarding documents for each employee prior to
start.
* Runs reports and uses data to identify workforce challenges and escalates issues to the
appropriate resource (using CRM, Power BI, time/attendance software).
* Participates in client meetings about safety and operations and documents and investigates
safety incidents and executes the safety observation program.
* Coaches associates on attendance policies, conducts ABC performance reviews, and assigns
and ends associate assignments.
* Processes payroll and tracks attendance, wage, and hour compliance.
Preferred Education & Experience
* High school diploma or 6 months related experience

Competencies (Skills & Knowledge You'll Bring)
* Hands-on experience in a logistics or manufacturing environment.
* Experience in a customer service role responsible for client communication.
* Data management experience.
* HR experience is preferred.
* Familiarity with a heavy process-oriented environment.
* Able to multi-task, change priorities as appropriate and execute tasks in a high-pressure
Environment.
* Able to understand client goals and how they measure success.
* Comes together to achieve organizational goals in order to succeed and grow. Therefore, every
employee should have the ability to work in a team and contribute towards individual and
business goals.
* Communicates information and ideas clearly and articulately both in oral and written form. Uses
appropriate language, style and methods depending on audience and the purpose of
communication.
* Responds positively to change and adapted to new situations quickly. Able to take on a diverse
range of tasks equally effectively.
* Experience using various technology platforms to drive effective decisions.

The Employbridge Story

As the United States' largest light industrial staffing company and the first workforce-as-a-service provider, our digital-first approach to staffing is rooted in a rich history of delivering high-quality, scalable workforce solutions to the organizations driving the American supply chain. Our colleagues are guided by our purpose of Championing People, Unlocking Potential and bring this to life every day as they help put hundreds of thousands of people to work at tens of thousands of companies across the country. The foundation of our culture is built upon a bridge to better, offering our colleagues rewarding and growth-oriented experiences that positively impact lives and businesses in innovative and meaningful ways.

Employbridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.