Network Customer Service Specialist

THE COMPANY

Integrated Computer Solutions (ICS), a wholly owned subsidiary of The One23 Group, is an IT service provider that supports the federal government, along with several state agencies and municipalities. Our employees are skilled professionals who are integral to the success of our customers' missions. We are trusted advisors whose professional lives are governed by our Core Values of Integrity, Excellence, Grit, Selfless Service, and Getting Stuff Done.

THE POSITION

The Network Provisioning Specialist for DISN Consolidated Provisioning will support the provisioning lifecycle throughout the order entry, order preparation, solution design, and circuit activation phases. This professional will also participate in customer outreach support, quality configuration, commercial leasing support and facilities provisioning support.

COMPENSATION AND BENEFITS

We offer a premium base salary with compensation commensurate with experience. We provide a robust benefits package including Tuition Reimbursement, 401K Match, BCBS Health Coverage, and Paid Time Off - EVEN YOUR BIRTHDAY!

RESPONSIBILITIES:

• Enter and update configuration and administrative changes in the configuration management database.
• Identify and allocate building components, modules, ports, virtual interfaces and/or cross-connections.
• Maintain non-conforming circuit lists for those circuits that do not have a viable technical solution available.
• Support DISA projects using existing and/or future Government configuration management databases to develop and maintain comprehensive lists of circuits, known as Master Circuit Lists (MCLs), and trunks that are impacted by the project.
• Develop Method of Precedence or Procedure (MOP) to detail how circuits are transitioned based on redundancy, hot cuts, and identifies critical dependencies.
• Track the status of service requests, MCLs, and CTPs in the Government provided tracking repository.
• the progress of critical requirements within the prescribed timeframe.

ADDITIONAL INFORMATION

• On-site in Columbus, Ohio
• Day shift with flexibility to work an alternate or swing shift, as business needs dictate.

• Minimum Active Secret Security Clearance; AND,
• High School Diploma or equivalent; AND,
• 2+ years of military experience in a communications field or an applicable technical discipline; OR,
• 2+ years in an accredited technical training program, including one (1) year of experience in an applicable communication field; OR,
• 2+ years of experience in a communication field or applicable technical discipline.

Equal opportunity employer, including disability/vets.