Home Equity Loan Processor, Operations Center, Onalaska WI

At Altra Federal Credit Union, we're more than a financial institution - we're a community. For 94 years, we've been committed to helping our members achieve financial well-being with personalized service, competitive products, and genuine care. We are currently seeking a Home Equity Loan Processor to join our team and help members unlock the value in their homes.

The Home Equity Loan Processor is responsible for efficiently and accurately processing home equity loan applications from start to finish. This role ensures all required documentation is collected, reviewed, and verified, while maintaining compliance with lending regulations and internal policies. The ideal candidate is detail-oriented, member-focused, and thrives in a fast-paced environment where accuracy and service go hand in hand.

Key Responsibilities

• Review home equity loan applications for accuracy and completeness.
• Verify employment, income, and assets to ensure eligibility and compliance.
• Order and review appraisals, title searches, flood determination, proof of insurance, tax bill information, and other supporting documents.
• Monitor Loan Origination System (LOS) queues to draft all types of home equity documents for completion.
• Build and maintain strong relationships with sales, underwriting, processing and closing staff to provide timely updates.
• Catch and fix errors on loan applications, solve problems, resolve issues, and provide mentoring to co-workers as needed.
• Process, fund and disburse all new home equity loans.
• End-of-day closing procedures, which include balancing the national branches and securing checks and securing confidential data in the vault.

Qualifications

• High school diploma (or equivalent) required.
• 1+ year of financial experience required.
• Previous lending experience preferred.
• Good understanding of credit union policies, systems, documents, NCUA regulations, and other laws pertaining to home equity/mortgage lending.
• Strong decision-making skills and the ability to solve difficult problems effectively.
• Attention to detail and accuracy.
• Excellent communication and interpersonal skills with a passion for helping people.

Availability

• This position is full-time, 40- hours a week, Monday through Friday.
• Typical hours will be 8:00 a.m. to 5:30 p.m.
• Position may require occasional Saturdays from 8:00 a.m. to Noon

Work Environment

• This position will take place at the Operations Center in Onalaska WI.
• Must be able to manage multiple priorities and meet deadlines in a fast-paced environment.

Pay and Benefits:

• Competitive starting rate of $18.25+/hour + based on experience!
• When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam.
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options
• Up to a 6% Employer-matched 401(k) + additional 3% employer contribution!
• Paid time off, volunteer time off, and your birthday off (paid)!
• Employee-only perks and discounts

At Altra Federal Credit Union, you'll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you'll not only gain the opportunity to build meaningful relationships with members and coworkers, but you'll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve.

Altra is proud to be a Great Place to Work certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!

High School or GED (required)

1+ year of financial experience required. (required)
Previous lending experience preferred. (preferred)
Good understanding of credit union policies, systems, documents, NCUA regulations, and other laws pertaining to home equity/mortgage lending. (preferred)
Strong decision-making skills and the ability to solve difficult problems effectively. (required)
Attention to detail and accuracy. (required)
Excellent communication and interpersonal skills. (required)