Sales Development Representative

Our Story:
Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we've helped train more than 17 million people within service-oriented industries including education, health care, behavioral health, long-term care, human services, security,corporate, and retail.

At CPI, we are dedicated to changing behaviors and reducing conflict for theCare, Welfare, Safety, and Securityof everyone. We believe the power of empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. It's a philosophy that is central to everything we do, and traces back to our beginning.

As a member of the team, you can expect to:

• Make a difference through your work - You'll be proud to tell your family and friends about what you do.
• Gain significant career experience only obtained within a fast-growing organization - Entry-level roles through executive leadership.
• Feel fulfilled and have fun - We work hard but make the time to build meaningful relationships and celebrate the wins.

The Role:

The Sales Development Representative is responsible for supporting the Sales team in selling CPI's training programs to targeted organizations. This role will provide direct sales support via multi-channel outbound strategies, leveraging multiple sales technologies, primarily focusing on prospective customers in our core markets.

What You Get To Do Everyday:

• Generate interest in CPI training programs, engage with prospective customers, and schedule meetings with prospects and the CPI Territory Account Managers and Enterprise Sales Executives.
• Manage a pipeline of leads via Customer Relationship Management (CRM) system, reporting on pipeline status regularly.
• Deliver warm leads to the Territory Account Managers and Enterprise Sales teams.
• Utilize sales generation tools, cold calling, and emailing to generate new sales opportunities.
• Support leadership when asked by actively participating in projects and/or assignments within the department or cross-departmentally.
• Identify and share best practices for refining the company's lead-generation playbook with team members and leadership.
• Serve as a key member of the Sales Development Team.
• Assist in the professional development of other team members through job shadowing, formal training, and serving as the point of contact for additional questions.
• Perform other position-related duties as assigned.

• High school Diploma or GED
• Experience working with Microsoft Suite products
• High level of customer focus, with internal and external customers
• Well organized and capable of managing multiple tasks at one time
• Results-driven
• Strong verbal and written communication
• Intellectually curious with excellent problem-solving skills
• Ability to work independently and be a member of a multi-function team
• High attention to detail

• Bachelor's Degree or equivalent experience
• Experience working with a CRM, such as Salesforce or Microsoft Dynamics
• Experience working with sales enablement tools such as SalesLoft, Gong, or Hubspot

What We Offer:

• $45,000 annual salary
• Annual company performance bonus
• Comprehensive benefits package
• 401k
• PTO
• Health & Wellness Days
• Paid Volunteer Time Off
• Continuing education and training
• Hybrid work schedule