Collector

Hudson Valley Credit Union is currently recruiting for the position of Collector. Primary Function: Collect delinquent consumer. Make appropriate arrangements on delinquent accounts, determine probable reasons for account status. Utilize various techniques, as circumstances indicate, to promptly collect on delinquent accounts.

• Contact members with a past due loan by phone, email and letters to discuss repayment.
  
• Contact charged off members for recovery payments or settlements.
  
• Meet assigned monthly contact and promise ratios.
  
• Recommend deferred payments, refinance, loan consolidations and other repayment options, as needed.
  
• Recommend repossessions and liquidate collateral, when necessary.
  
• Skip trace evasive members using outside resources such as credit reports, phone, address and public records.
  
• Recommend credit counseling when appropriate.
  
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
  
• Embrace and apply HVCU's guiding principles to all activities and responsibilities. This includes the Credit Union's Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union's initiatives by demonstrating teamwork and professionalism.
  
• Responsible for regular and predictable attendance including punctuality.
  

• High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required
• Minimum 1 Year Customer service experience in a financial institution or retail environment experience required
• Minimum 6 months Previous collection experience experience preferred

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Join a team where your growth matters. At Hudson Valley Credit Union, we offer a supportive, community-focused culture, competitive benefits, and opportunities to grow your career while making a meaningful impact. Come be part of a Great Place to Work!

Employee Perks:

• Base & Variable Pay Structures

• Paid Personal, Holiday & Volunteer Time Off

• Professional Development Training through HVCU University & Academy

• Student Loan Repayment & Tuition Reimbursement Programs

• Medical, Dental & Vision Coverage

• 401(k) With Employer Match & Non-Elective Employer Contribution

• Life, Short-term & Long-term Disability Insurances

• Discounted Loan Rates & Fees

HVCU is an Equal Opportunity Employer, including individuals with disabilities and veterans.