Manager, Network Observability

Company Description

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a highly skilled and experienced Manager, Network Observability to lead a crucial team responsible for the comprehensive monitoring, alerting, and insights of our global network infrastructure. Reporting to SVP of Network Automation, you will drive the strategy, development, and operational excellence of our network observability platforms, with a primary focus on maximizing the capabilities of Assure1. Your leadership will ensure our network operations, engineering, and customer support teams have the visibility and actionable intelligence needed to maintain unparalleled network uptime and performance.

Responsibilities:

• Lead and Mentor: Build, lead, and inspire a high-performing team of network observability engineers and specialists, fostering a culture of continuous learning, ownership, and technical excellence.

• Strategy & Roadmap: Define and execute the strategic roadmap for network observability, aligning with overall network engineering and business objectives. This includes evolving our monitoring, alerting, logging, and tracing capabilities.

• Platform Ownership: Serve as the primary owner network observability, optimizing its configuration, performance, and integrations to ensure it provides a unified and real-time view of network health. Drive feature adoption and define future enhancements.

• Metrics & Alerts: Establish, refine, and enforce comprehensive network health metrics (SLIs, SLOs, KPIs) and develop intelligent, actionable alerting strategies to minimize noise and improve incident response.

• Incident Management & Post-Mortems: Collaborate closely with NOC and SRE teams to improve incident detection, triage, and resolution processes. Drive blameless post-mortems and ensure lessons learned are translated into system and process improvements.

• Automation: Champion and implement automation initiatives within observability, leveraging tools and scripting (e.g., Python, Ansible) to automate new service, data collection, analysis, reporting, and remediation workflows.

• Cross-Functional Collaboration: Partner effectively with Network Engineering, Software Engineering, NOC, ISP/OSP, Security, and Product teams to understand their observability needs, provide necessary insights, and ensure seamless integration of monitoring solutions.

• Tooling & Ecosystem: Evaluate, select, and integrate supplementary observability tools and technologies as needed to complement Assure1 and enhance our overall network visibility.

• Reporting & Insights: Develop and deliver insightful reports and dashboards that provide clear visibility into network performance, reliability, and trends for various stakeholders, from operations to executive leadership.

• Vendor Management: Manage relationships with key observability vendors, including Assure1, to ensure optimal licensing, support, and feature development.

Qualifications:

• Bachelor's degree in Computer Science, Electrical Engineering, or a related technical field; or equivalent practical experience.

• Minimum of five (5) years of experience in network operations or site reliability engineering

• Minimum of two (2) years in a leadership, management, or product owner role.

• Experience with network monitoring and event management platforms, including hands on experience

• Strong understanding of networking protocols (TCP/IP, BGP, OSPF), network services, and common network devices (routers, switches, firewalls, load balancers).

• Proven ability to define, implement, and optimize network health metrics (SLIs, SLOs) and alerting strategies.

• Experience with scripting and automation (e.g., Python or Ansible)

• Excellent analytical and problem-solving skills, with a track record of driving root cause analysis on complex issues.

• Strong communication and interpersonal skills, with the ability to articulate technical concepts clearly to both technical and non-technical audiences.

• Experience with the overall incident management processes and tools, including ServiceNow and troubleshooting tools

Preferred Qualifications:

• Experience working directly in a NOC or SOC environment

• Previous experience with the Assure1 platform

• Experience with other observability tools such as Prometheus, Grafana, Elastic Stack, or similar.

• Experience in a large-scale, enterprise, or service provider network environment.

• Knowledge of cloud networking (AWS, Azure, GCP) and hybrid cloud environments.

• Experience with AI/ML applications in network anomaly detection and correlation.

Estimated Base Pay Range: $97,900 - $150,600 USD/annually.

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.