Software Support Specialist

Starting pay: $22 an hour

The Software Support Specialist will be the subject-matter expert (SME) for all software applications used in the DDI Scanning division. They will work with the project manager as the liaison between DDI and Didlake IT for equipment maintenance and troubleshooting.

• Know when software licenses expire and communicate with the PM, IT, and Accounting to ensure they are renewed on time.
• Be the point of contact for equipment repair or maintenance with vendors. Assist PM with ordering scanner parts as needed.
• Familiar with and able to train staff on operating all existing scanning equipment. Be a point of contact for any new acquisition of software or equipment.
• Knowledge of the end-to-end scanning process is required to guide, direct, and train staff on utilizing the software to complete the work efficiently. Work with the Salesperson to ensure all client requirements can be met and help develop the quote and statement of work. When the project is sold, be able to communicate all requirements to staff to ensure accuracy.
• Work alongside the Lead Worker to communicate client requirements within the statement of work, and if staff members need additional training.
• If a new piece of equipment or software is obtained, learn all aspects to properly train staff on how to use it.
• Support the LW and staff if they don't understand a function or process.
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  Know, understand, and successfully operate all software used at DDI:

  
  
  
  
  • Kodak Capture Pro Network Edition:
    
    
    
    • Smartsheet
    • Adobe Pro
    • Dropbox
    • DocuWare
    • Salesforce
    • Microsoft Office/Word, Excel, Outlook, Teams, Power BI, PowerPoint
    • Authenticator/s
    
    
    
    
  • Kodak Capture Pro:
    
    
    
    • Create Job Setup
    • Create Page Setup
    • Create and maintain Users and Groups
    • Select permissions for Users and Groups by project.
    • Utilize the KCP dashboard to monitor job status w/BI Interface (To be est.)
    • Use dashboard to obtain batch counts (??) to verify against Activity Sheets/Proj QA Summary
    
    
    
    
  • Smartsheet:
    
    
    
    • Verify employee activity sheets in Smartsheet daily and resolve any discrepancies.
    • Print report, scan, and upload to Teams. File paperwork.
    • Run Project QA Summaries weekly to match with Hours Worked by Employee
    • Run Project QA Summaries at project end for invoicing.
    
    
    
    
  • Adobe Pro:
    
    
    
    • Use Adobe Pro to view, edit, and save image outputs from KCP
    • Adobe files indicate image count (another verification tool)
    
    
    
    
  • Dropbox:
    
    
    
    • Create Client folders
    • Upload finished digital files
    • Transfer digital files to the client via email
    
    
    
    
  • DocuWare:
    
    
    
    • Create Client File Cabinets for Storage
    • Manage client files
    • Manage transfer of client files, if needed
    • Ensure we are invoicing monthly for Electronic Records Management (ERM)
    
    
    
    
  • Salesforce:
    
    
    
    • Have Salesforce Access
    • Work with Salesperson to store all pertinent documentation in Salesforce and Smartsheet. (Project Intake Sheet)
    
    
    
    
  • Microsoft Office - Learn all applications to assist others and train them as the opportunity arises.
  
  
  
  Authenticators - As staff need access to applications that require Two-Factor Authentication, be able to assist them in loading app-specific authenticator applications. (SourceAmerica, Salesforce, SAP Concur, etc.