Personal Banker (Retail)

Mechanics Bank is currently searching for a Personal Banker (Retail) to join our team at our Federal Way Branch.

The Personal Banker role is responsible for growth, maintenance, and development of both new and existing personal and business banking relationships. This role demands exceptional customer service skills, beginning with welcoming customers to the bank, conducting in-depth profiles to understand their financial needs, and providing tailored recommendations based on a comprehensive understanding of the bank's offerings. Additionally, this role involves proactively pursuing new banking relationships beyond the immediate community. This position involves creating detailed profiles for each customer and maintain regular personal contact through phone calls or emails, aiming to strengthen and expand customer relationships. Beyond relationship management, the position entails a variety of universal banking duties, including operational tasks, cash handling, and other branch support activities.

What you will be doing:

• Conduct in-depth interviews and profiling of customers to recommend suitable banking products and services.

• Actively suggest strategies to help customers improve their financial position.

• Identify and engage customers at risk of leaving, aiming to retain their business.

• Update new and existing customer profiles to maintain accurate and current information.

• Contribute significantly to the branch's growth and sales achievements.

• Leverage advertising leads, prospect lists, personal and professional contacts, and internal referrals to expand customer base.

• Monitor and achieve personal sales targets on a weekly and monthly basis.

• Generate referrals to branch managers and business partners.

• Engage in both warm and cold business developments calls as assigned by branch management.

• Participate in community events and networks to increase referral-based sales.

• Collaborate with other business departments to identify sales and referral opportunities, enhancing the overall customer satisfaction.

• Perform teller and operational duties.

• Open new accounts, ensuring appropriate account ownership to optimize FDIC insurance coverage, and compliance with all regulatory requirements.

• Handle both basic and complex banking transactions, including changing account ownership, living trusts, guardianships accounts, estate assignments, and consumer and home equity loans.

• Maintain in-depth knowledge of the bank's products to aid in acquiring business and consumer customers.

• Set the standard in customer service excellence and advocacy.

• Conduct satisfaction outreach to existing customers, both personal and business.

• Actively listen to customers, and maintain a friendly, positive, professional attitude. Resolve difficult situations with creativity, tact, and diplomacy.

• Participation in community and nonprofit events to support the bank's community reinvestment efforts.

• Perform Notary Public services.

Who you are:

• A bachelor's degree in finance, Business Administration, or a related field is preferred, or at least three years of prior experience in bank sales or customer service. Sales experience in the banking or financial industry preferred.

• Demonstrated sales experience with proven results including diverse customer profiles and complex needs.

• Ability to identify customer needs, present banking solutions and bank products. Recognize closing opportunities and retain and grow customer relationships. Ability to initiate customer contact through letters, email, or telephone. Excellent business writing skills.

• Ability to exercise independent judgment. Ability to work quickly and accurately, to analyze information and make decisions.

• Excellent multi-tasking skills. Ability to prioritize and perform a variety of concurrent tasks with minimal direction.

• Exceptional customer service skills.

• Certified Notary Public preferred. Willing and able to become Notary Public if candidate is not a Certified Notary Public.

• Local travel required. Valid driver's license, vehicle, and liability insurance are required.

#LI-DNI

Hourly: $21.20 - $26.49 - $31.83

Eligible for commission/incentive plans

Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire.
Benefits package includes[1]:

• Medical, prescription, dental, and vision coverage for employees and their eligible family members

• Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits

• Health Savings Account with employer contribution

• Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit

• 401(k) and Roth 401(k) with company contribution

• 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program

• Supplemental Health plans, Voluntary Legal and Identity Theft Services

• 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year

• Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)

Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.

• Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.

• Please view Equal Employment Opportunity Posters provided by OFCCPhere.

• To learn more about Mechanics Bank's California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit

  California Privacy Policy for Prospective Employees | Mechanics Bank

[1] The benefits listed in this job posting reflect the Bank's most reasonable and genuinely expected benefits offered for this position.