New 
eBilling Assistant (Minneapolis, MN; Denver, CO; Salt Lake City, UT; Seattle, WA; Des Moines, IA) (#3991)
 Dorsey & Whitney LLP | |
medical insurance, dental insurance, life insurance, vision insurance, parental leave, paid time off, paid holidays, 401(k)
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 United States, Minnesota, Minneapolis | |
 Sep 02, 2025 | |
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We are seeking an eBilling Assistant for our Minneapolis, Denver, Salt Lake City, Seattle, or Des Moines office. In this role, you will assist with all components of the eBilling process for clients and attorneys, including coordinating new client setup and onboarding, write-offs, auditing, compliance with client requirements, reporting and spreadsheets, eBilling and A/R management as needed. Do you enjoy working with a team to achieve department goals? If you have strong communication and customer service skills and you enjoy working in a fast-paced environment, then we would appreciate hearing from you.
In this role, you will: - Insure accurate and timely processing of all eBilling invoices. Monitor Hub rejections, update status and communicate with billers and attorneys on rejections. - Coordinate with attorneys and legal assistants with new matter tasks. - Prepare necessary transfers, WIP write offs or A/R write-offs, obtain required approvals. - Prepare reports on rejected eBilling invoices pursuant to the client's instructions, perform correspondence, draft status descriptions for reporting, obtain approvals and submit form prior to clearing deadline. - Assist Accounts Receivable in the review of statement of accounts; provide current information for the Finance Department; prepare additional billing detail, breakdowns, and analysis as requested by clients, attorneys, or billing. - Maintain billing records and provide follow-up assistance to attorneys, secretaries and clients regarding questions or problems arising from billing. Provide spreadsheets, reporting, etc. to client when requested. - Set up new clients and basic mapping in various vendor eBilling systems. Enter budgets for clients monthly, working closely with attorneys and secretaries on timelines. Status updates. Cleanup emails in the eBilling admin email address. - Assist Billing Specialists in resolving eBilling issues; assist collection specialists in resolving eBilling issues; assist eBillers in resolving line item rejections and appeals. Establish and maintain strong relationships with attorneys and their clients. Review client accounts for accuracy. Ensure eBills conform to client guidelines. - Assist eBillers in the annual rate season submissions; prepare preseason rate spreadsheets, compile data and work with the Financial Analysts to ensure information is accurate, clean up data in preparation for rate adjustments, and complete rate season submissions and track in Smartsheet. - May be requested to perform other duties not mentioned above. What we're looking for: - High School diploma or G.E.D. equivalent. - At least 1 year of experience in accounts receivable or customer service. - eBilling experience with various eBilling vendors. - Ability to effectively communicate, both verbally and written, with all levels of the firm. - Good client and customer service skills. - Ability to work independently in a deadline driven environment. - Knowledge of Microsoft Office Applications (Word, Outlook) and intermediate Excel skills. - Experience working directly with clients and/or customers. - Strong collaboration and teamwork skills. Preferred: - Thorough understanding of advanced Elite capabilities and eBilling applications. Previous work experience with Elite 3E. - Ability to interpret billing policies. - Experience working in a large law firm with eBilling vendors. - Familiarity with E-Billing Hub and LEDES file formatting. - Ability to organize and prioritize numerous tasks and complete them under time constraints. About Dorsey: Dorsey & Whitney is an international law firm with more than 575 lawyers in 21 offices throughout the United States, Canada, Europe and Asia. We are a premier legal counselor to companies worldwide in a wide range of industries, including banking & financial institutions; development & infrastructure; energy & natural resources; food, beverage & agribusiness; healthcare & life sciences; and technology. Dorsey offers opportunities for advancement within a collaborative and dynamic environment, with competitive pay and excellent benefits. Our benefits are available to business professionals working 17+ hours/week along with their dependents, including spouses and domestic partners regardless of gender. Dorsey's benefit package includes: comprehensive medical insurance with coverage for infertility, gender-affirming care, behavioral health, and access to virtual providers; dental insurance; vision insurance; 401(k) retirement savings plan with Firm contribution; basic and optional life insurance; short and long-term disability; paid time off; up to 8 weeks of paid parental leave with up to an additional 6-8 weeks of paid short-term disability for business professionals who give birth; paid holidays; paid volunteer day; discretionary bonuses (if bonus eligible); adoption assistance; healthcare, dependent care, and transportation pre-tax reimbursement accounts; back-up child and elder care program; education and college advising program; virtual tutoring; wellbeing programs and activities; mass transit program (certain offices); travel assistance program; 24/7 employee assistance program with access to five confidential visits with a licensed counselor at no cost. (Some benefits are subject to eligibility criteria.) One of our greatest strengths is a friendly, cooperative culture that values and appreciates each individual. Dorsey has received external recognition for our welcoming workplace, including: - Mansfield Certification Plus (Diversity Lab) - Best Law Firms for Women (National Association of Female Executives and Flex-Time Lawyers) - 100% rating on the Corporate Equality Index (Human Rights Campaign) - Gold Standard Certification (Women in Law Empowerment Forum) - Top 100 Adoption-Friendly Workplace (Dave Thomas Foundation for Adoption) Reasonable Accommodations: Dorsey is committed to providing disability and religious-based reasonable accommodations, as well as menopause, pregnancy or lactation-related reasonable accommodations. If you require a reasonable accommodation during the application and hiring process, or if you have questions about a workplace reasonable accommodation, please contact us at 612-492-5178. How to Apply: Dorsey & Whitney LLP accepts online applications. Please go to the "Careers" section of the Dorsey website at www.dorsey.com/staffjobs and complete Dorsey's online application form. We are unable to accept application materials by mail or email. Dorsey & Whitney LLP is an EEO/AAP/Disabled Vets Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, ancestry, sex, national origin, sexual orientation, gender identity, affectional preference, disability, age, marital status, familial status, status with regard to public assistance, military or veteran status, or any other legally-protected status. Dorsey & Whitney LLP participates in E-Verify. For Minnesota and Colorado applicants only, the pay range for this position is $23.83 to $30.84 per hour. For Seattle applicants only, the pay range for this position is $26.68 to $34.52 per hour. This range represents Dorsey's good faith estimate of likely compensation at the time of posting. Actual pay will be dependent upon a number of factors, including the candidate's experience, qualifications, skills and location and may fall outside of the range indicated. Dorsey estimates it will accept applications through September 12, 2025. Please note that Dorsey is not currently accepting search firm submissions in connection with this opening. #LI-TC1 #LI-Hybrid Office Location: Minneapolis, MN Salt Lake City, UT Denver, CO Seattle, WA Des Moines, IA | |