Director, Global own Stores Operations

Are you ready to unleash your potential in a global business that is committed to moving money for better? How about helping drive successful strategies that will transform the customer and employee experience? Do your talents lie with developing and motivating a team? Join Western Director, Global own Stores Operations

Western Union powers your pursuit.
The Global Own Store Operations Director for Financial Services is a strategic leadership role responsible for overseeing the operational effectiveness and efficiency of the company's financial services branches on a global scale. This individual will be a key driver in defining and implementing operational policies, procedures, and best practices to ensure consistent delivery of exceptional customer service, optimize branch performance, and maintain a strong risk and compliance framework across all locations worldwide.

Role Responsibilities:

• Strategic Operations Leadership: Develop and execute a global operations strategy that aligns with the overall business objectives and drives growth and profitability in financial services branches.
• Operational Excellence: Define, implement, and continuously improve operational policies, procedures, and service standards across all branches, ensuring consistency and adherence to best practices in a diverse, geographically dispersed, multicultural environment.
• Performance Management: Establish key performance indicators (KPIs) and monitor branch performance against targets, identifying areas for improvement and implementing strategies to enhance efficiency, productivity, and customer satisfaction.
• Risk and Compliance Management: Oversee the implementation and adherence to all applicable regulatory requirements, internal policies, and audit procedures, ensuring a strong control environment to minimize operational and financial risk.
• Team Leadership and Development: Lead, mentor, and develop a high-performing team of branch operations professionals, fostering a culture of teamwork, collaboration, and continuous improvement.
• Cross-functional Collaboration: Partner with other departments (e.g., Sales, Marketing, Technology, HR) to ensure seamless execution of initiatives and strategies that support branch operations and overall business goals.
• Budgeting and Financial Management: Develop and manage the operational budget for global branches, identifying cost-saving opportunities and maximizing resource allocation.
• Technology Implementation: Champion the adoption and effective utilization of technology solutions to enhance branch operations, improve customer experience, and increase efficiency.
• Market Insights: Stay abreast of industry trends, market changes, and competitive landscapes to identify opportunities for improvement and innovation in branch operations.

Role Requirements

• Bachelor's degree in business administration, Finance, Operations Management, or a related field. Prefer master's degree in a relevant field.
• 10+ years of progressive leadership experience in financial services operations, with significant experience in a global or multi-location environment.
• Proven track record of success in driving operational excellence, managing risk, and achieving business results.
• Strong understanding of financial services regulations and compliance requirements.
• Exceptional leadership, communication (verbal and written), and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
• Excellent analytical and problem-solving skills, with the ability to leverage data and insights to drive decision-making.
• Demonstrated ability to manage complex projects and initiatives from conception to completion.
• Proficiency in using technological solutions relevant to financial services operations.
• Ability to travel internationally as needed
• Experience working with a variety of financial products and services.
• Experience in a rapidly evolving business environment.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company -transforming lives and communities. We are a diverse and passionate customer-centric team of over 8,000 employees serving two hundred countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You will have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you are ready to help drive the future of financial services, it is time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary
The on-target earnings range is $ 157,000. - $209,000 per year, which is a base salary. Plus short-term incentives that align with individual and company performance . Actual salaries will vary based on candidates' qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States - specific benefits include:

• Family First Program
• Flexible Time off
• Medical, Dental and Life Insurance
• Tuition Assistance Program
• Parental Leave

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, solve problems together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

09-29-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.