New

Public Safety Communications Officer - (2nd shift 4pm to 12am)

Milwaukee School of Engineering (MSOE)
$20.00 per hour - In addition to being located in the heart of downtown Milwaukee, MSOE offers a competitive compensation package including base pay; PTO; paid staff holidays per year; medical, dental, vision, disability, and life insurance plans; 403(b)
vision insurance, parental leave, paid time off, paid holidays, retirement plan
United States, Wisconsin, Milwaukee
1025 North Broadway (Show on map)
Oct 23, 2025
Join the MSOE's Public Safety Team as a Communications (Dispatch) Officer 2nd shift - Thursday through Monday 4pm to 12am At MSOE, our Communications Officers play a vital role in keeping our students, faculty, staff and campus community safe - 24 hours a day, seven days a week. We're seeking individuals with call center or customer service experience, sound judgment, the ability to handle multiple tasks at a time, and excellent communication skills. Your expertise is not only valued, but essential, to maintaining the secure, welcoming, and relationship-focused environment that defines MSOE. Join our team and put your expertise to work where it truly makes a difference! We are seeking a full-time Communications Officer to join our Public Safety team on 2nd shift. As a Communications (dispatch) Officer, your essential functions will be to receive and handle both emergency and non-emergency calls from the MSOE community and the public for assistance and dispatch appropriate emergency or non-emergency services to necessary locations while maintaining strong communication with the Public Safety team and your MSOE community. Every day will bring new challenges and opportunities to make a lasting impact! Learn more about MSOE's Campus Safety here. About Us MSOE is a private university with a history dating back to 1903 in the Milwaukee area. Our employees are passionate about delivering a customer-focused university experience built on our dedication to our students, staff and faculty and the community around us. The culture at MSOE is unique and driven by our core values - Collaboration, Excellence, Inclusion, Innovation, Integrity and Stewardship. Come join our community and be a part of building the leaders of tomorrow. Location Downtown Milwaukee, WI Pay $20.00/hour Schedule Thursday through Monday, 4pm to 12:00am Off days Tuesdays and Wednesdays Ability to work overtime and holidays as assigned Training schedule may vary slightly Why Work for MSOE? Initial and ongoing training to set you up for success MSOE covers the cost of all job-related training and uniform A consistent full-time schedule Competitive medical, dental, life, disability and vision insurance plans available Paid time off (vacation, sick, personal) Paid holidays Paid parental leave Retirement plan with up to 6% match and immediate vesting Educational benefit programs for employees, spouses and/or dependents On-campus fitness center available FREE of charge for all employees Employee parking in MSOE lots downtown at a reduced cost Summary of duties for a Communications Officer Receive non-emergency calls from the MSOE community and the public for assistance Receive emergency calls from the MSOE community and the public requesting police, fire, medical or other emergency services Determine the nature and location of the emergency, determine priorities, and dispatch Public Safety Patrol Officers or other emergency personnel as necessary in accordance with established procedures Maintain contact with all Public Safety personnel on assignments Maintain status and location of all Public Safety personnel on duty Receive requests for information regarding vehicle registration and provide pertinent data Monitor Public Safety radio frequencies Operate a variety of communications equipment, including radio consoles, telephones, and computer systems Monitor direct emergency alarms and dispatch Public Safety Patrol Officers or other emergency personnel as necessary in accordance with established procedures Monitor the Public Safety video surveillance system and dispatch Public Safety Patrol Officers in accordance with established procedures Record the names of all guests visiting MSOE students and collect their identification Distribute department keys to members of the MSOE community Availability to work evenings, weekends, holidays and overtime Other Duties and Responsibilities Inventory lost and found property turned into the Public Safety Department Assist the Lead Communications Officer with updating the Public Safety Standard Operating Procedures Dispatch SHIP calls for service when a student employee isn't available Provide breaks for Public Safety Residence Hall Officers during their assigned shift Assist Public Safety Patrol Officers with checking panic alarms, hold-up alarms, and emergency phones Assist with Evacuation Drills This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Qualifications High school diploma or equivalent Previous Public Safety dispatching experience preferred but we will consider all hard-working, motivated individuals with Customer Service or Call Center experience Skills and Abilities Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before others. Ability to effectively communicate in both written and oral form. Ability to use numbers to solve problems involving concrete variables in standardized situations. Ability to apply common sense understanding to carry out written or oral instructions. Physical Demands While performing the duties of this job the employee is largely sedentary, the ability to move is required. The employee is occasionally required to traverse within their work area as well as other areas on campus. The employee must also have the ability to handle several tasks simultaneously. Work Environment This job operates in a professional office environment. This role uses standard office equipment, including but not limited to computers, phones, photocopiers, and filing cabinets. *If you're ready to be part of a committed Public Safety team in a place where your work truly matters, we'd love to hear from you! Apply today and take the first step toward a career at MSOE.* The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. It is the policy of MSOE to provide equal employment opportunity to all individuals regardless of their race, ethnicity, color, creed, religion, sex, age, national origin, physical or mental disability, military and veteran status, sexual orientation, gender identity, genetic characteristics, marital status or any other characteristic protected by local, state or federal law. This policy applies to all jobs at the University and to all the terms, benefits, and conditions of employment/enrollment. Job Code: 222