Office Administrator (Insurance Verification and Authorization) Temp-to-Hire

FlexStaff is seeking an Office Administrator with experience in Healthcare Insurance Authorization and Medical Billing for our Client, a Prosthetics and Orthotics Lab.

Schedule: Monday- Friday, 8:30am-5:30pm.
This is Temp-to-Hire role.

In this role you will be responsible for providing clerical support, answering phone calls and obtain accurate insurance information, verification, and pre-authorization The ideal candidate would have at least 3 (three) years of healthcare billing/collections experience.

1. Front Desk Management:
o Greet and welcome patients as they arrive.
o Check in patients and schedule appointments.
2. Appointment Scheduling:
o Manage and coordinate appointment scheduling for multiple healthcare providers.
o Reschedule or cancel appointments as necessary.
3. Patient Registration:
o Collect patient information, insurance details, and relevant medical history.
o Ensure all necessary paperwork is completed accurately.
4. Telephone Communication:
o Answer phone calls promptly and professionally.
o Respond to inquiries from patients, family members, and other healthcare staff.
o Relay messages to appropriate staff and follow up on patient calls.
5. Record Keeping:
o Maintain and update patient records using electronic health record (EHR) systems or paper files.
o Ensure confidentiality and compliance with HIPAA regulations.
6. Billing and Insurance:
o Verify patient insurance eligibility and benefits.
o Collect co-pays and payments from patients.
o Assist patients with billing questions or concerns.
7. Medical Correspondence:
o Prepare and send out correspondence, such as appointment reminders and follow-up letters.
o Ensure the efficient handling of incoming and outgoing medical records and correspondence.
8. Office Management:
o Maintain a clean and organized reception area.
o Order and manage office supplies as needed.
o Collaborate with other staff to ensure smooth office operations.
9. Support Healthcare Providers:
o Assist medical professionals with administrative tasks as needed.
o Prepare charts for daily appointments and ensure all necessary documents are available.
10. Customer Service:
o Provide exceptional customer service to patients and their families.
o Address patient concerns and complaints with professionalism and empathy.