Guest Services Telephone Operator

Hilton Head Oceanfront Resort

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.

Omni Hilton Head's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.

Omni Hilton Head is seeking a Guest Services Telephone Operator to be the warm and welcoming voice of our resort. In this vital role, you will create a positive first impression by promptly answering calls, connecting guests and associates to the right resources, and delivering exceptional service with efficiency, professionalism, and care-upholding the high standards that define the Omni experience.

Essential Functions:

Professionally answer and operate the PBX console.

• Promptly direct incoming calls to the appropriate team members or departments.

• Provide courteous assistance to all guests and associates.

• Respond to inquiries through the Omni Prompt Response Help Line.

• Schedule and deliver accurate wake-up calls.

Tools & Equipment:

• Telephone and console

• Computer and keyboard

• Pen/pencil, file folders, filing cabinet

• Photocopier, printer, and fax machine

Working Environment:

• Indoor office environment within the hotel, operating under normal office conditions.

• Proficiency in spoken and written English required.

• Previous customer service or hospitality experience preferred.

• Strong communication and active listening skills.

• Ability to multitask in a fast-paced environment.

• Comfortable using telephones, computers, and related office equipment.

• Professional, friendly, and courteous demeanor when interacting with guests and associates.

• Flexible schedule, including evenings, weekends, and holidays.