Senior Manager, Sterile Processing

At STERIS, we are dedicated to creating a healthier and safer world through innovative healthcare and life science solutions. As industry experts in sterile processing, our teams process over 150 million instruments annually for our customers.
We are looking for a dynamic and experienced Senior Manager, Sterile Processing to join our team and lead our facility's production and quality efforts.
As a Senior Manager Sterile Processing, you'll oversee production and quality performance across outsourced facilities and customer accounts. You'll be the driving force behind ensuring customer satisfaction by proactively managing daily operations, meeting contractual obligations, and upholding the highest standards in sterile processing.
You'll provide on-site support, training, and strategic communication to both internal teams and client facility staff. You'll ensure strict compliance with regulatory standards from the Department of Health, TJC, DNV, OSHA, CDC, AAMI, and AORN. Leveraging your expertise in process improvement, you'll lead impactful initiatives using STERIS Process Improvement (PI) modules, driving efficiency, safety, and service excellence across all operations.

This is an onsite role based in Chicago, IL.

* Lead and inspire a high-performing leadership team to deliver exceptional day-to-day service that meets customer needs, contractual obligations, and business goals.
* Build and maintain strong relationships with customers at all levels, including executive leadership, ensuring satisfaction through regular KPI reviews, pulse checks, and bi-annual business reviews.
* Proactively resolve customer issues by identifying root causes, implementing corrective action plans, and tracking measurable outcomes.
* Collaborate with STERIS Business Development and internal teams to identify growth opportunities, support contract changes, and expand service offerings.
* Ensure full compliance with all regulatory standards (DOH, TJC, DNV, OSHA, CDC, AAMI, AORN) and facility policies across all operations.
* Oversee staffing strategies, aligning resources with fluctuating demand and ensuring leadership is equipped to do the same.
* Foster a culture of employee engagement, retention, and safety through ongoing communication, training, and development.
* Manage recruitment, onboarding, coaching, and performance management to build a skilled and motivated team.
* Drive continuous improvement by leading process improvement initiatives using STERIS PI modules and coaching others in PI methodology.
* Ensure accurate and timely completion of all administrative functions, including documentation, billing, inventories, and time records.
* Effectively manage P&L responsibilities, ensuring financial targets are met while delivering high-quality service.
* Implement new policies, procedures, and services in alignment with contracts and STERIS standards to enhance customer experience.
* Collaborate across STERIS operations, service, and finance teams to support business objectives, manage invoicing, and ensure accurate financial reporting.

* High School Diploma
* 10 years of experience in Sterile Processing and 5 years of Sterile Processing leadership
* CRCST or CBSPD Certification. If not certified at point of hire, certification must be obtained within 12 months of hire.
* Must be able to be compliant with hospital/customer credentialing requirements.

Preferred Experience:
* Bachelor's degree
* Leadership experience supporting a minimum of 20 Operating Rooms