Salesforce Administrator/Developer

Who We Are

At KLS Martin, we offer a unique opportunity to contribute to the success of a dynamic and thriving company whose products are used daily across the world to help surgical patients.

The KLS Martin Group is a worldwide leader in creating surgical solutions for the craniomaxillofacial and cardiothoracic fields. Surgical innovation is our passion, and we are constantly working with surgeons to improve surgical care for their patients. Our product portfolio includes titanium and resorbable implants for reconstruction, innovative distraction devices to stimulate bone lengthening, over 4,000 surgical instruments, and other surgical products designed specifically for CMF and cardiothoracic surgeons.

KLS Martin is an innovative leader in the treatment of CMF deformities and trauma cases. We use Individual Patient Solutions (IPS) by using our proprietary IPS products where CT scans are used to custom design implants that are created specifically for that individual patient. This technology allows our surgeons to provide the best-in-class treatment for their patients.

KLS Martin Guiding Principles

• Established, Privately Held Business Group - Responsive to customers, not shareholders. KLS Martin has manufactured medical products since 1896, and we have sold our products in the United States under the KLS name since 1993. We have always been, and always will be, privately owned.
• Patient Focus - We design products with the patient in mind - CMF, Thoracic & Hand
• Product to Table - Integrated planning, design, manufacturing and distribution process
• Educational Partner - Our primary focus for support is on education
• Inventory Alliance - Inventory management is critical to patient treatment/outcome
• Surgical Innovation is Our Passion - More than just a tagline

What We Offer

• We provide full-time employees with a competitive benefits package, including paid parental leave
• In-house training and professional development opportunities
• A culture of creativity and innovation by drawing on diverse perspectives and ideas to drive surgical innovation

Job Summary

The Salesforce Administrator/Developer provides support for end-users, executes changes in the application, recommends and applies approved changes to policies and procedures, and develops custom solutions using Apex, Lightning Web Components (LWC), and API integrations. Daily responsibilities include user management, permission management (profiles, roles, permission sets), Territory Management, system troubleshooting, creating reports and dashboards, submitting / managing support cases with Salesforce support, mass data manipulation using data import and upload tools, enhancing platform capabilities, and ensuring Salesforce aligns with business needs. The Administrator/Developer additionally architects, designs and implements solutions based on stakeholder's business requirements.

Essential Functions, Duties, and Responsibilities

• Participate in development of system vision
• Participate in defining platform security to ensure Regulatory compliance
• Troubleshoot and resolve system issues. Log and track issues through resolution
• Develop and deliver training for end-users
• Manage backup of system data and metadata
• Implement and maintain 3rd-party apps
• Create and destroy Sandboxes as needed

System architecture and design:

• Create and configure standard and custom objects and fields
• Implement and manage standard and custom functionality such as Platform Encryption and Territory Management
• Employ system automation tools to include Approval Processes and Lightning Flow
• Design and implement solutions with minimal errors and minimal guidance
• Use of change sets / migration tools to move functionality between environments
• Participate in architecting database schema
• Evaluate and interpret complex system requirements, workflows, and technical specifications to inform solution design and optimization

Development skills:

• Design and implement custom Apex classes, triggers, and test coverage
• Review existing code andprovide structured feedback on system functionality
• Build and maintain Flows
• Build and maintain Lightning Web Components (LWC) and Visualforce pages
• Develop integrations with external systems via REST/SOAP APIs
• Participate in code reviews and version control using tools like Git and Salesforce DX
• Work with stakeholders to gather requirements and translate them into scalable technical solutions
• Build and maintain Reports and Dashboards

SDLC (Software Development Life Cycle) and STLC (Software Testing Life Cycle):

• Gather and interpret Business Requirements for architectural decisions
• Document business and functional documents in compliance with SDLC requirements
• Participate in SDLC documents to include Business Requirements and Change Requests
• Draft SDLC documents to include Deployment Plan and Technical Design Documents
• Test and document results in accordance with company's validation requirements
• Test SFDC seasonal releases and other updates

Basic Admin skills:

• Create and maintain Users, permissions to include profiles, roles, and permission sets
• Create training artifacts (documents and videos) for end users
• Create and maintain page layouts, objects, custom workflows, reports and dashboards.
• Maintain Territory Model
• Support efforts to drive system adoption and continued improvements
• Troubleshoot frontline user and system issues
• Initialization and destruction of sandbox testing environments
• Mass data manipulation using Data Import Wizard and Data Loader tools

Educational and Experience Requirements

• Minimum three years Salesforce Admin and Developer in Enterprise environment supporting 100+ users
• Salesforce Admin certification
• Salesforce Platform Developer certification
• Bachelor's degree or equivalent experience
• Healthcare industry experience preferred

Knowledge, Skills, and Abilities

Technical:

• Ability to manage complex SFDC enterprise platform with minimal support
• Capable of designing & implementing solutions with minimal direction
• Ability to apply best practices to solution design
• Experience with Visual Studio Code or similar IDE

Interpersonal skills:

• Demonstrates a strong customer-centric approach with a commitment to service excellence
• Exhibits adaptability and responsiveness in dynamic work environments
• Possesses exceptional verbal and written communication skills
• Effectively collaborates with cross-functional teams and individuals of diverse technical backgrounds
• Applies business analysis competencies to interpret stakeholder needs and translate them into actionable solutions

General:

• Strong problem solving and decision-making capabilities
• Experience in elicitation and interpretation of business requirements
• Competent in use of standard Microsoft applications to include Outlook, Excel, and Word
• Ability to work in a team setting and independently with minimal supervision or direction
• Ability to manage and achieve deadlines for projects and tasks
• Highly motivated self-starter that thrives in a busy environment

Compliance:

• Adhere to and support KLS Martin's quality and safety policies and procedures
• Strong ethics and compliance with data privacy requirements

Skill Requirements

• Typing/computer keyboard
• Utilize computer software (specified above)
• Retrieve and compile information
• Maintain records/logs
• Verify data and information
• Organize and prioritize information/tasks
• Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs)
• Verbal communication
• Written communication
• Public speaking/group presentations
• Research, analyze and interpret information
• Investigate, evaluate, recommend action
• Basic mathematical concepts (e.g. add, subtract)
• Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics)

Physical Requirements

• Sitting for extended periods
• Extended periods viewing computer screen
• Reading
• Speaking
• Hear/Listen
• Maintain regular, punctual attendance
• Writing

Hazards

• Normal office environment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

KLS Martin is a drug-free employer