Service Foreperson

General Job Description:

This position is directly responsible for leading a group of service technicians in this specific
geographic area. This position is the technical backup for both the route mechanic and Service
Sales Personnel on accounts in this geographic area. On repair, replacement, or installation jobs
performed by Service Department personnel, this individual acts a job Foreman and is
responsible for completing the work on time and protecting the Company's financial interest.
This position is responsible for monitoring jobsite conditions to assure that safe working
procedures are always employed.

Supervises:
Journeyperson, Apprentices, and Trainees.

Position Requirements (Skills, Work Experience, Education, Certifications, Licenses, etc.):

• High school diploma, Certificate of G.E.D, or certificate of completion in an apprenticeship
  program in Plumbing, or similar trade or technical program completion.
• 7+ years of experience in Plumbing mechanical service and repair.
• 2+ years of Journeyman experience with Plumbing mechanical service and repair.
• Good written and oral communication skills.
• Strong technical and troubleshooting skills.
• Strong track record of successfully interacting with customers.
• Ability to utilize a personal computer.
• Ability to lift and carry materials ranging from 11-25 lbs. up to 33% of the time.
• Valid (non-commercial) driver's license with MVR that meets ACCO's risk insurance
  standards.

Essential Duties & Responsibilities

• Requires 2 to 6 technicians as direct reports
• Answer technical questions from field technicians and Service Sales personnel
• Balance workloads in the area's routes to keep appropriate skill levels on jobs as needed
• Counsel technicians when either Customer relations issues arise or internal Company procedures have not been followed
• Assist Dispatch in meeting the Company's response time promise to customers
• Assists with job scheduling for service calls, maintenance, and repairs.
• Executes QA/QC protocol.
• Responsible for assuring technicians are following safety protocol.
• Communicates project expectations, requirements and due dates with field technicians.
• Coordinates and communicates effectively with different departments within ACCO.
• Keeps the Area Supervisor informed on the day's activities and events.
• Adhere to and promote ACCO company policies and procedures.
• Instill a culture of accountability, integrity, ethics, and respect within the department
• Other tasks and duties as assigned by supervisor and/or upper management.

ACCO Competencies:

• Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner
  appropriate for one's level/position and with minimal supervision.
• Perseverance: Shows the wherewithal to fight for difficult goals despite challenges and to
  bounce back from adversity.
• Insight: The ability to gather and make sense of information that suggests new possibilities.
• Engagement: Shows a knack for using emotion and logic to communicate a persuasive
  vision and connect with people.
• Teamwork: The ability to effectively work toward common goals with others by supporting,
  encouraging, and sharing information in an authentic and approachable manner.
• Big Picture: Understands and contributes to organizations' short- and long-term business
  strategy. On a personal level has independently developed a vision for short- and long-term
  career success.
• Motivation / Dedication: Commits to excellence in pursuing unselfish goals. Initiates action
  with collective goals takes responsibility, and shows personal humility.
• Technical Curiosity / Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feed, back; demonstrating an openness to learning and change.
• Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal,
  group, department, or organizational objectives.

Additional Competencies Areas Needed:

• Numeric and Verbal Reasoning Skills
• Persuading & Influencing
• Adaptability & Flexibility
• Commercial/Business Acumen
• Analyzing & Interpreting

Physical Requirements:
(The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.)

• While performing the duties of this job, the employee is regularly required to sit, stand,
  use hands to operate equipment (i.e. tools, computer, keyboard and cell phone, talk and
  hear).
• The employee frequently is required to reach with hands and arms above shoulder
  height to access equipment. The employee is occasionally required to stand, walk, climb
  or balance and stoop, kneel, crouch, or crawl (for purposes of accessing equipment in
  need of repair).
• Specific vision abilities required by this job include close vision and distance vision.
• The employee must occasionally lift and/or move up to 10 pounds and occasionally lift
  and/or move up to 50 pounds.
• Ability to climb up and down ladders as needed
• Regular and routine attendance

Hours: Typical hours are Monday to Friday, between the hours of 5:00 am to 4:30 pm, overtime
as needed.

Travel: 0 -5% of the time to and from the primary office to regional branch offices.

Wages: This position is for signatory employees and wages will be in alignment with the current Collective Bargaining Agreements.