Customer Service Representative - Remote in VA & NC

City/State

Work Shift

Overview:

Sentara Health is currently seeking a full-time remote Customer Service Representative.

Must be available to start on 09/08/2025.

Position Status: Full-time, Day Shift

Position Location: Remote ONLY in Virginia and North Carolina. You must be located near a Sentara hospital or hub and must be able to travel on-site if you are have having connectivity issues.

• Sentara Independence - Virginia Beach, VA

• Sentara Albemarle Medical Center - Elizabeth City, North Carolina

• Sentara Careplex Hospital - Hampton. VA

• Sentara Williamsburg Regional Medical Center - Williamsburg, VA

• Sentara Northern Virginia Medical Center - Woodbridge, VA

• Rockingham Atrium - Harrisonburg, VA

• Sentara Halifax Regional Hospital - South Boston, VA

Standard Working Hours: Must be able to work between the hours of 8:00AM to 5:30PM

Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.

• High school diploma or equivalent Required

• No specific certification or licensure requirements

• Two years of customer service experience Required

• Previous data entry experience Required

• Experience in a high volume call center Preferred

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Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.