Senior Scrum Master

Who We Are

Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plan clients across the country. Deployed by over 60 health plans, including many of the top 20, and representing more than 160 million lives, Machinify brings together a fully configurable and content-rich, AI-powered platform along with best-in-class expertise. We're constantly reimagining what's possible in our industry, creating disruptively simple, powerfully clear ways to maximize financial outcomes and drive down healthcare costs.

Location:This role is fully remote

About the Role

We're seeking a Senior Scrum Master who combines deep delivery experience with the ability to guide teams through ambiguity, complexity, and change. In this role, you won't just manage ceremonies - you'll be a hands-on driver of progress who helps teams stay focused, efficient, and aligned. Our teams support healthcare payment integrity solutions for health insurance clients, and your role will be critical in helping them deliver complex, data-driven products in an environment that may be unfamiliar with formal Agile practices. You'll adapt Agile methods to meet the needs of the team and organization, while coaching individuals and leaders to embrace structure without rigidity.

Key Responsibilities

• Drive Agile Delivery: Facilitate planning, stand-ups, reviews, and retrospectives to keep teams focused on execution and delivery of value for our health insurance clients.
• Coach and Mentor Teams: Support individuals and teams - especially those newer to Agile - with clear, practical coaching; help them understand the "why," not just the "how."
• Apply Agile Pragmatically: Tailor your approach based on team maturity, business goals, and delivery constraints. You'll flex between Scrum, Kanban, or hybrid models as appropriate.
• Partner Across Functions: Collaborate closely with Product, Engineering, Data Science, QA, and Business Operations to ensure alignment and effective delivery across complex workflows.
• Handle Resistance with Empathy: Help teams and stakeholders adopt new ways of working - even when there's skepticism or pushback - by building trust and demonstrating outcomes.
• Foster Accountability and Improvement: Guide teams to own their processes and continuously improve, using retrospectives and team metrics to drive sustainable delivery.
• Navigate Industry-Specific Complexity: Understand how healthcare data, regulatory concerns, and client expectations in the payer space shape timelines and product development realities.

Skills and Qualifications

• 5+ years of experience as a Scrum Master or Agile Delivery Lead
• Proven track record of leading Agile delivery in complex environments
• Ability to coach and mentor teams with varying levels of Agile maturity
• Strong facilitation, conflict resolution, and stakeholder engagement skills
• Experience working in data-heavy environments with cross-functional product teams
• Comfortable adapting Agile approaches to fit the realities of the team and organization

Preferred Qualifications

• Experience in healthcare, especially in payment integrity, revenue cycle, or working with health insurance carriers
• Familiarity with HIPAA, data security considerations, or payer-provider workflows
• Certifications such as Certified ScrumMaster (CSM), SAFe Agilist, PMI-ACP, or ICAgile
• Experience with tools like Jira, Azure DevOps, Confluence, Miro, or similar
• Exposure to Lean principles, continuous improvement, or organizational change management

Success After 3 Months

• You've built trust with your teams and are facilitating effective, focused ceremonies
• Agile practices are adapted to team needs and embedded in daily workflows
• You've identified and implemented a few tangible improvements that make delivery smoother
• Teams are showing increased ownership, clarity, and momentum
• Business stakeholders see you as a partner who helps make work visible and predictable

Success After 1 Year

• Teams have matured in Agile practices, delivering consistently and adapting to change
• Agile has spread beyond your immediate teams - others are asking you for guidance
• You've helped shape cross-team or cross-functional improvements in delivery operations
• Business partners and clients see real value from how your teams operate
• You've influenced the broader Agile culture in the organization with a pragmatic, results-oriented mindset

Pay range:$120,000 - $140,000

This is an exempt position.For Salary positions only:The salary range is for Base Salary. Compensation will be determined based on several factors including, but not limited to, skill set, years of experience, and the employee's geographic location.

What's in it for you

• PTO, Paid Holidays, and Volunteer Days
• Eligibility for health, vision and dental coverage, 401(k) plan participation with company match, and flexible spending accounts
• Tuition Reimbursement
• Eligibility for company-paid benefits including life insurance, short-term disability, and parental leave.
• Remote and hybrid work options
  
  

What values we'll share with you

• Ask why
• Think big
• Be humble
• Optimize for customer impact
• Deliver results

At Machinify, we're reimagining a simpler way forward. This begins with our employees. We are innovators who value integrity, teamwork, accuracy, and flexibility. We do the right thing, and we listen to the needs of our clients and their members. As tenured experts with unmatched experience, we champion diverse perspectives that help us to better understand and serve our clients.

Our values come to life through our culture. We embrace flexible working arrangements that allow our employees to bring innovation to life in the way that best suits their productivity. We work cross-functionally, abandoning silos, to bring innovative and accurate solutions to market. We invest in each other through ongoing education and team celebrations, and we give back to our communities through dedicating days for volunteering. Together, Machinify is making healthcare work better for everyone, and we're passionate about a future with better outcomes for all.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Machinify is an employment at will employer. We participate in E-Verify as required by applicable law. In accordance with applicable state laws, we do not inquire about salary history during the recruitment process. If you require a reasonable accommodation to complete any part of the application or recruitment process, please contact our People Operations team atpeopleoperations@rawlingscompany.com. See our Candidate Privacy Notice at:https://www.machinify.com/candidate-privacy-notice/

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