Patient Access Representative III-Per Diem-LOH

Hourly Pay Range:

Position Highlights:

• Position: Patient Access Rep III
• Location: Linden Oaks, Naperville, IL
• Per Diem
• Hours: As needed

A Brief Overview:

The Patient Access Representative III is responsible for advanced patient access services, efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

What you will do:

• Greet and assist patients in a courteous and professional manner during the registration process.
• Perform advanced patient registration tasks, including handling complex patient registration scenarios.
• Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
• Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
• Handle scheduling for specialized services, follow-up appointments, and more complex scheduling scenarios.
• Verify patient contact information and confirm appointment details.
• Collaborate with insurance providers and billing teams to address insurance-related issues.
• Assist with resolving complex insurance verification cases and provide guidance to other representatives.
• Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
• Handle patient concerns and escalations, resolving issues effectively and providing.
• Assist in training and mentoring newer patient access representatives and provide guidance on complex cases.
• Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.

What you will need:

• Associates Degree Health Administration Required
• 2 Years Previous experience in patient access, healthcare administration, or a related field is required, with a minimum of 2-3 years of experience.