Hardware Asset Analyst III

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

Our IT Service Management department is excited to announce an opening for a Hardware Asset Analyst. This role is responsible for managing and maintaining the integrity of hardware asset data throughout the asset lifecycle from procurement through deployment, support, and eventual disposal while ensuring compliance with security and audit requirements.

This operationally focused position offers remote flexibility, with occasional visits to local offices in the Kansas City, MO, Southwest Missouri, or Louisville, KY areas. The salary range for this position is $73962-$111259 and is based on several factors including candidate location. The salary will be set by the hiring manager.

What you'll be responsible for:

• Maintain accurate asset records in jhNow (ServiceNow) and ensure lifecycle data integrity.
• Coordinate hardware procurement, deployment, reclamation, refresh, and disposal activities.
• Ensure all hardware assets meet security and compliance standards before deployment.
• Support internal and external audits through reliable asset tracking and reporting.
• Partner with IT and Security teams to enforce compliance policies and address vulnerabilities.
• Conduct periodic audits and analyze asset trends, failure rates, and vendor performance.
• Provide data-driven recommendations for lifecycle planning, procurement, and cost optimization.
• Work with IT teams to optimize hardware stock levels and usage.
• Collaborate with the Hardware Asset Management Lead to define KPIs and measure operational performance.
• Support team objectives through additional tasks or projects as assigned.
• Perform other duties as needed.

What you'll need to have:

• Minimum 5 years of experience in IT Asset Management.
• At least 2 years of hands-on experience maintaining hardware assets in ServiceNow, with a strong focus on HAM Pro.
• IAITAM Certified Hardware Asset Management Professional (CHAMP).
• Familiarity with discovery tools such as SCCM, JAMF, and Intune.
• Strong proficiency in Office 365, especially Excel, for data analysis.
• Excellent attention to detail, organization, and multitasking ability.
• Willingness and ability to travel up to 25% of the time for meetings, training, and conferences.

What would be nice for you to have:

• Bachelor's degree in Business Management, IT, or Computer Science.
• Additional certifications such as IAITAM CAMSE, CMAM, or ITIL 4 Foundations.
• Working knowledge of hardware security best practices, chargeback models, and hardware maintenance processes are preferred.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.