Senior Manager, Support Programs

Position Summary

The senior manager, Support Programs is responsible for planning, developing, implementing, and assessing programs designed to support student success. The senior manager, with support from the Associate Dean of Support Programs, manages support programs services, activities that support student progress, completion, and post completion success. The senior manager supervises staff, oversees departmental operations, conducts program evaluation for effectiveness, and ensures quality programming and collaborative partnerships across all campus locations and the surrounding community.

Required Knowledge, Skills, and Abilities

• Knowledge of the purpose of community colleges and the vision of Dallas College.

• Highly collaborative leader with experience in a comparable and complex college and a proven track record of enhancing quality and excellence in student advocacy.

• Experience in strategic planning, assessment of program(s) effectiveness, and development of guidelines to enhance student success units within the institution and with accrediting bodies.

• Experience leading or managing major student success initiatives, developing, implementing, and analyzing data to make informed decisions.

• Knowledge, understanding, and application of appropriate student development theories.

• Experience bridging the gap between theory and practice for the benefit of students.

• An understanding of contemporary issues in higher education is required through professional development activities.

• Ability to work effectively with students from varying backgrounds.

• Demonstrated knowledge of student issues through programming, resource management, and other professional activities.

• Ensure compliance with FERPA and associated policies that protect the privacy and confidentiality of student and employee information.

• Ability to maintain confidential information as appropriate.

• Ability to stay informed of the rapidly evolving legal, social, and political landscape.

• Excellent interpersonal skills and the ability to communicate effectively, verbally and in writing, complex ideas, and information to various stakeholders.

• Excellent time management, and organizational and problem-solving skills.

• Skills in technological support and delivery of student programs and services; knowledge and skill in using integrated software systems.

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodation may be made for individuals with physical challenges to perform the essential duties and responsibilities.

• Bachelor's degree from an accredited institution of higher education with three (3) years of demonstrative leadership experience.

• Official transcripts required.

• Current and valid Texas driver's license required and acceptable driving record.

• Ability to work extended hours beyond the regular 8:00 am to 5:00 pm workday especially during heavy registration peak times including nights and weekends.

• Assist with transporting students to engagement opportunities as needed using Dallas College vehicles.

• Excellent interpersonal relations skills.

• Bilingual or multilingual preferred.

***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check.***

Key Responsibilities

• Lead, design, and implement comprehensive programs.

• Develop goals and objectives; collects appropriate data; and completes assessments of results assigned; recommends modifications to existing services based on outcomes.

• Demonstrate ability to envision, plan and follow through with trending student development theories, ideas, activities, training, and programming.

• Work collaboratively with college and community partners to enhance the recruitment, development, enrichment, retention, and student experience.

• Advise senior administrators in implementing programs, new initiatives, and special projects.

• Prepare administrative reports for Support Programs events, programs, and accomplishments.

• Develop, administer, and analyze continuous assessment of programs.

• Prepare and evaluates statistical, analytical, and narrative reports to be used for decision making and program improvement.

• Track programs to identify gaps and process improvement opportunities to promote and increase student persistence and retention.

• Provide data on area usage and materials needed for the unit budget.

• Assist with and monitor the annual Support Programs budget.

• Recruit, train, manage and evaluate the workflow and performance of all Program Leads.

• Supervise the effectiveness of staff by setting performance standards and accountability.

• Provide in-services training and facilitate meetings, workshops, and seminars for the purpose of maintaining a collegial culture of community, troubleshoot issues, ideate recommendations, and minimize obstacles of staff success.

• Coordinate and facilitate interactive workshops, seminars and other campus-wide events that promote experiential learning.

• Oversee communication, promotion, and public relations for the department to achieve departmental goals and objectives.

• Implement and leverage technology platforms to support student success.

• Assist with major college-wide events.

• Analytical and problem-solving skills.

• Serve as a resource to staff, faculty, students, and campus community on student engagement and activities.

• Responsible for developing and maintaining partnerships throughout the College.

• Responsible for ensuring that all programs and activities comply with Dallas College, state, and federal regulations.

• Complete required Dallas College Professional Development training hours per academic year.

• Perform other duties as assigned including, but not limited to, monitoring the transportation of and/or accompanying (driving) students to program activities, workshops, and engagement opportunities.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees' religious practices and beliefs, as well as any mental health or physical disability needs.