Customer Care Specialist II

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Customer Care Specialist II

Location(s): Cherryville, NC

• The Customer Care Specialist II (Service Provider Network Representative) is expected to build and maintain relationships with our Service Provier Network accounts.
• The SPN Representative is responsible for requesting insurance certiticates and providing vendor information for requests.
• The SPN Representative is expected to collaborate with other teams to ensure client success.
• Interacts by phone, email, or fax with vendors nationwide to request valid insurance certificates.
• Request renewal insurance certificates from vendors with expired certificates.
• Provide vendors information in response to inquiries and issues.
• Maintain certificates in an electronic file to meet vendor insurance compliance requirement.
• Enter data and prepare reports as needed.
• Assist with overflow calls for the company.
• Assist during peak times with Roadside follow up calls.
• Handles specific special duties assigned per assigned accounts.
• Assist other department staff members with information for the vendors.
• Other duties and projects, as assigned.

• Will be onsite at least one day weekly; 3 weeks training IN OFFICE.
• Local to Cherryville, NC.
• Required Experience & Specialized Knowledge and skills.
• Minimum of one year experience working as a Vendor Relations clerk with performance at a commendable level. Working knowledge of commercial insurance, preferred.
• High School diploma or equivalent.
• Accuracy - Ability to perform work accurately and thoroughly.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Collaborative - Ability to work with others to find solutions.
• Communication, Oral - Ability to communicate with economy and clarity, actively engaging the conversation in order to clearly understand others' message and intent, and receives and processes feedback.
• Communication, Written - Ability to write concise, clear letters, reports, articles, or e-mails, including proofing and editing.
• Customer Oriented - Desire to serve both external and internal customers by focusing effort of meeting the clients' needs, understanding their concerns, and seeking to build trust.
• Detail Oriented - Ability to be structured and methodical in working skills. Pays meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
• Interpersonal - Ability to develop and maintain relationships with others.
• Leadership - Ability to motivate and guide others to ensure performance in accordance with clear expectations and goals.
• Negotiation Skills - Ability to reach outcomes that gain the support and acceptance of all parties.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Time Management - Ability to prioritize and utilize the available time to organize and complete work within given deadlines.

• Drive for Results: Setting high standards of performance for self and others; assuming responsibility and sense of urgency for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
• Focus on Customers: Promoting and living customer service as a value. Ensuring that the (internal or external) customer's needs are a driving force behind priorities, decisions, processes, and activities.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.