Remote Team Lead

Team Lead - Fire Schedule and Dispatch

Are you a driven and experienced professional in the Fire Service Industry? Are you passionate about delivering exceptional customer service and driving operational excellence? If so, we have an exciting opportunity for you!

We are seeking a highly skilled and motivated individual to join us as the Team Lead to our Fire Schedule and Dispatch department. As the Team Lead, you will be responsible for supporting and leading our team of schedulers, ensuring the highest quality service is provided to our valued customers across the country. Your role will be vital in driving customer satisfaction, efficiency, and contributing to the overall success of our business.

On our our team, you'll have the opportunity to make a significant impact on our customers, our team, and our business. We offer a competitive salary, comprehensive benefits package, and a supportive work environment where your contributions are valued.

If you are a dedicated professional with a passion for excellence and a desire to make a difference, we would love to hear from you. Apply now to be considered for this exciting opportunity to join our top-notch Fire Schedule and Dispatch team!

How you will do it:

* Support and cover: Monitor team members' logins, ensure coverage for out-of-office schedulers, and provide assistance, guidance and mentor schedulers as needed.

* Customer Satisfaction: Perform call reviews to ensure exceptional service quality, monitor key accounts, and address customer inquiries and escalations.

* Drive Performance Excellence: Monitor work queues, conduct quality checks, and provide coaching and mentorship to team members for continuous improvement.

* Strategic Participation: Attend meetings with supervisors, participate in strategic discussions, and contribute to the overall direction and success of the team.

* Continuous Improvement: Work on special projects as assigned to help drive a better tomorrow for our business.

What we are looking for:

Required:

* A high potential for leadership, passion to achieve results, mentoring and team building.

* Ability to multitask and prioritize effectively.

* Effective written and verbal communication skills.

* Excellent problem-solving and decision-making abilities.

* The ability to effectively work Microsoft Office (Excel, Word, Powerpoint), and experience in / ability to learn the Oracle ACE and SEDU CRM systems.

* 1+ year of scheduling Fire technicians / inspectors preferred.

* Highschool Diploma / GED required.

Preferred candidates will have:

* 5+ years of experience scheduling technicians / inspectors.

* Experience with Electronic Fire and Fire Sprinkler products lines.

Reporting structure:

* This position reports directly to the Sr Manager of the Fire Schedule and Dispatch team.