Manager 2, Registration

Scope of Position

The Revenue Cycle Departments for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

The Manager has primary responsibility for the daily management of all admitting/registration operations and metrics. The Manager ensures compliance with regulatory requirements such as HIPAA, MSPs, etc. and department metrics for quality, point of service collection, patient satisfaction, and throughput. This includes direction and coaching of staff including schedules and timekeeping, operational processes, and programmatic services. Assists with development of job descriptions, postings, and hiring. Oversees the orientation and training of new staff, new site or program development, and the achievement of department goals. Assists in development of budgets with primary focus on admitting salaries and operations. Serves in place of the (Associate) Director when unavailable for customers, other departments, and staff. Ongoing collaboration with customers that relate directly or indirectly to the department is essential.

The Department of Patient Access Services provides the registration function for patients accessing the hospital in both inpatient and outpatient capacity. Data is gathered for billing, clinical, physician relations, clergy and statistical purposes. Registration areas include Emergency Department Registration, Obstetric Registration, Outpatient Registration, and registration for elective admissions and surgeries. Department is in operation twenty-four hours per day, seven days per week. It provides co-pay/deposit collection and financial assistance screening for specific patient populations. Department provides miscellaneous patient and visitor information. May on occasion be responsible for supporting other areas (financial counseling, pre-certification and centralized scheduling). The ability to work with multiple different computerized systems with different rules and operational methods is essential.

Minimum Required Qualifications
Bachelor's degree or equivalent experience. Advanced degree may be desirable. 5 years of relevant experience required. 8-12 years of relevant experience preferred.