Associate Consulting Engineer - Managed Services Cloud - Technical Account Manager

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job summary

Participate in a best-in-class training program while gaining valuable on-the-job skills. As an Associate Consulting Engineer (ACE), you will be actively involved in technical solving opportunities and assigned to meaningful projects that align to your skill set. Learn from top technology professionals as well as pursue certifications that are incorporated into the program.

A successful Associate Consulting Engineer (ACE) will immerse in a close-knit group of technology leaders, to collaborate with and master complex solutions to business requirements. Hone your learning by partnering with skilled engineers who value your ideas and perspectives. The Program is a meaningful milestone-based, industry-leading training program for people who have a real passion for technology, an aptitude for problem solving, and a drive for customer dedication. Further expand your knowledge, and gain hands-on experience with leading-edge technology, while accelerating your career dreams. Upon completion of the program, you will advance into a role on CDW's Services team where you will accelerate your career.

What you will do

• Driving architecture and delivering customer solutions on the Managed Services Cloud Platform focusing as a Technical Account Manager.
• Learn to manage and resolve technical issues for assigned accounts, providing clients product training and technical advice.
• Learn to enhance collaboration by partnering with customers' technical and business staff, following best practices in troubleshooting, consulting, and change management for future complex engagements.

• Take your collaboration to the next level by partnering with technical and business staff of customers following troubleshooting, consulting, and change management best practices leading towards more complex future engagements.

• Planning - participate in kick off meetings. Communicate customer information and requirements with the project team. Review Statement of Work (SOW), validating against the service catalog.

• Design - read design documents and contribute to the development of customer solutions. Participate in joint technology design sessions, providing technical analysis on implementation sequencing.

• Implementation - perform assigned engagement activities as directed. Troubleshoot, break-fix tickets, complete service requests, and complete device software updates. This may include configuration implementation, patching, or other activities.

• Operations - Participate in remediation for post incident reviews. Recognize opportunity for resolution and own what is needed to drive resolution, identify and recommend support process improvements. Contribute to Collaboration team forums and provide feedback/questions to stimulate discussion, intellectual capital and continuous process improvement.

• Consulting - work with customers to understand their business needs and drivers.

By joining our team, you will partner with industry-leading Engineers, Consultants, and Technical Architects to help enable your success. CDW is honored by holding the highest level of certifications, and accreditations with our partners.

What we expect of you

• Authorized to work for CDW in the United States; immigration sponsorship (H-1B, TN, etc.) is not currently available for this position.

• One of the following educational backgrounds:

• BA/BS including concentration in Computer Science, Information Technology, Management Information Systems, or related discipline.

• Associate degree in Computer Science, Information Technology, Management Information Systems, or related technology focused concentration

• Ability to travel up to 10%

• Professional experience with cloud managed services platform (preferably ServiceNow) and/or in service management, service delivery, or related fields a plus

• One or more applicable technology related certifications in Microsoft Azure, AWS, and/or GCP is a plus

• Ability to demonstrate technical consulting experiencewith a focus on client-facing solutions involving enterprise software

Desired Skills

• Technical Proficiency - A strong understanding of CDW products, services, and industry trends is essential. This includes troubleshooting, providing technical guidance, and translating complex concepts into actionable insights for clients.
• Customer Relationship Management - Exceptional communication skills, empathy, and active listening are key to building trust and maintaining long-term client relationships. TAMs (Technical Account Managers) should be adept at understanding client needs and aligning solutions to their goals.
• Problem-Solving Skills - It is crucial to be able to anticipate challenges, propose innovative solutions, and adapt to changing client requirements.
• Project Management - Organizational skills to manage multiple accounts, prioritize tasks, and ensure timely delivery of services are vital.
• Business Acumen - Understanding the client's business objectives and how the company's offerings can drive value is important for strategic alignment.
• Adaptability and Continuous Learning - Staying updated on emerging technologies and industry standards ensures relevance and effectiveness in addressing client needs.
• Certifications and Education - Relevant certifications (e.g., ITIL, PMP, or cloud-related certifications) and a background in technology, business, or a related field can enhance credibility.

Pay range: $67,000

Benefits overview: Home - CDW

Salary ranges may be subject to geographic differentials

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.