Remote New

Exchange Officer - Remote KS

First American
$27.40 - $36.53 / hr
sick time, 401(k)
United States, Kansas
Jul 28, 2025
Who We AreJoin a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We DoThe 1031 Exchange Transactions job is responsible for managing tax-deferral real estate exchanges on behalf of clients, ensuring a seamless process from initiation through closing. Exchange Officer work closely with clients, advisors and internal teams, including escrow officers and closers, to discuss transaction details, prepare exchange documentation, and guide the exchange process. This role also includes supervising, training, and developing Exchange Assistants. HOW YOU'LL CONTRIBUTE Develop proficiency in 1031 rules and ability to answer customer's questions Handle client inquiries regarding exchange agreements, purchase agreements, and escrow instructions. Review purchase agreements and title report. Prepare exchange documentation for relinquished and replacement property closings Follow company's procedures and comply with Accounting Policy Process mail and update files, using calendar and tickler systems to monitor timelines, deadlines, and closing dates Prepare and finalize Assignments, Amendments, and Indemnities as needed for exchange processes Review estimated closing statements for accuracy and approval Manage acceptance and disbursement of funds, ensuring proper collection of fees and interest income Oversee final disbursements, including exchange closing statements, 1099s, and the return of excess funds. Provide direct customer service by troubleshooting issues, following up with clients, promoting high levels of satisfaction Conduct to existing and potential clients to foster business growth and maintain relationships. Mange daily pass-through and saving deposits, including initiating and monitoring wires. Balance daily accounting ledgers, maintain control records, and ensure proper filing and order of exchange files. Submit weekly and monthly log and revenue reports as required Other duties as assigned. WHAT YOU'LL BRING Required Education, Experience, Certification/Licensure High School diploma or equivalent 1-2 years related experience Accounting, bookkeeping, customer service or sales experience is preferred KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) Strong customer service orientation Detail orientation Excellent verbal communication Problem solving skills Strong organizational skills Ability to learn 1031 exchange rules and procedures Computer knowledge/experience Typing skills Basic math skills Organization and planning Flexibility Versatility/ability to manage multiple priorities Good verbal and written communication skills Leadership abilities Creative problem solving and decision making Customer service skills Coping/stress management skills Detail oriented Team player oriented Pay Range: $27.40-$36.53 hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.