Program Supervisor III SH

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

This position will be responsible for maintaining the efficient operation of the Supportive Transitions for Stabilization (STS) Program. The STS supervisor works in tandem with the other supervisors in the supportive housing team to ensure seamless and coordinated care for the clients and overall support to the STS team. In addition, this position works closely with the Service Coordination Team (SCT), the Behavioral Health Unit (BHU), Multnomah County Parole and Probation, CCC Employment, Healthcare, and CCC Housing to ensure the excellence of services provided to those they serve.

Location: Golden West-707 NW Everett St. Portland, OR 97209

Salary:$59,447 - $83,220

Schduele: Monday-Friday 8:00 am - 4:30 pm

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordinate and monitor daily operation of program(s) including, but not limited to,

a. Ensure adequate staffing and coverage

b. Coordinate operations with other co-located programs.

• Responsible for the oversight and supervision of staff within the STS program and front desk staff within the HRR program.

a. Identifying vacancies, working with HR to post for positions, interviewing, hiring, and onboarding of staff for the programs.

b. Managing the performance of staff, providing feedback and evaluations, coaching, and providing disciplinary action as needed.

c. Reviewing requests for, and approving or denying, time off and schedule changes.

• Manage staffing of STS Program along with HRR Case Manager Supervisor.
• Plan and facilitate regular staff meetings and incidental meetings as needed.
• Maintain effective communication with all program staff and other partners.
• Oversee appropriate management and maintenance of client records.
• Communicate and work closely with the Service Coordination Team and provide record keeping regarding referrals.
• Monitor program compliance with all CCC policies and procedures, and contractual requirements. Implement new policies and procedures when they are approved. Independently develop and implement additional policies and procedures as needed to ensure effective operations.
• Participate in setting goals and objectives for the program, facilitating the achievement of those goals, evaluating progress, and modifying processes and/or objectives as needed based on objective data.
• Provide oversight of the utilization of internal housing units.
• Assist in the management of all incoming referrals and placements in partnership with both internal and external partners.
• Respond promptly to all external and internal partners as needed and assist with resolving any complaints.
• Ensure quality customer service throughout the program.
• Driving is an essential function of the position.
• Participate in compliance, quality assurance and quality improvement activities.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Adhere to all CCC policies, procedures, and guidelines.
• Attend all required meetings and trainings.
• Perform related duties as assigned, within the scope of the role.

SKILLS AND ABILITIES:

• Ability to provide leadership.
• Ability to work independently, prioritize the workload, problem solve, and complete tasks in a timely fashion.
• Ability to multi-task and remain calm in a busy and stressful environment.
• Ability to communicate effectively with potentially hostile and abusive individuals.
• Ability to maintain accurate records and necessary paperwork.
• Excellent oral and written communication skills.
• Ability to work well as a member of a multidisciplinary team.Ability to be a detail oriented, flexible, dependable, positive team player.
• Proficient in Microsoft Office software (Excel, Word, PowerPoint, Access and Microsoft Outlook)
• Ability to use various office equipment including, but not limited to, copiers, fax machine, printers, and multi-line phones.

MINIMUM QUALIFICATIONS:

• High School or GED required.
• 2 years of experience working in supportive housing, behavioral health, social services, or related environment with 1 year supervisory/lead experience.
• Understanding of a Housing First and Stages of Change model of service.
• Understanding of Addictions Programs.
• Empathize and embrace the mission and philosophy of recovery and client centered treatment.
• Proficient use of the following computer programs: Word and Excel; HMIS and YARDI experience desirable.
• Must possess a current driver's license, access to a vehicle, qualify as an Acceptable Driver as designated in Central City Concern's Fleet Safety policy. Must pass an initial driver training within 60 days of being an approved driver and continued recertification training. Must maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.
• Must not actively be on parole or probation.
• Must generally have the ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects and climb stairs, with reasonable or no accommodation.
• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must pass a pre-employment drug screen and background check.
• May be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
• Must adhere to agency's non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles, and sexual orientations, and treat each individual with respect and dignity.

PREFERRED QUALIFICATIONS:

• Bachelor's degree in a relevant field
• CADC I

BENEFITS: Central City Concern offers an incredible benefits package to our Regular/FT employees

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.
• 11 recognized Holidays + 2 Personal Holidays
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
• Excellent relocation package for those roles that qualify.
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.