Seasonal Colleague Advisory Coordinator

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Seasonal Background Check Coordinator supports Colleague Advisory with background check assessments, general Colleague Advisory tasks, and performs other duties as assigned.

What You Will Do

Background Check Tasks:

• Review candidate criminal history and drug screening information to assist in determining employment eligibility.
• Conduct phone assessments with candidates related to information submitted on pre-boarding documents and/or provided in a consumer report from a background/drug screening third-party service provider.
• Document phone assessments with candidates with a high degree of accuracy, maintaining confidentiality.
• Ensure candidates supply all required information within the designated timeframe.
• Evaluate candidate responses and make appropriate business decisions to ensure compliance with all federal, state, and local laws, as well as guidance from the Equal Employment Opportunity Commission (EEOC) and other agencies regarding the use of criminal history and drug screening information in the employment process.
• Make sound decisions to mitigate legal risk.

Additional General Colleague Advisory Tasks:

• Follow up on documentation related to other Colleague Advisory case types (Formal Warning/Final Warnings) and upload to imaging.
• Follow up with action items/tasks needed to complete cases.
• Make initial contact with People Leaders to set up time to speak with specialists.
• Assist with case queue management.
• Answer and respond to phone inquiries.
• Assist with reviewing and processing employee COVID cases.
• Provide general case assistance.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills You Will Need

Analytical Skills: Ability to review candidate criminal history and drug screening information to determine employment eligibility.

Communication Skills: Conduct phone assessments and document findings with accuracy, maintaining confidentiality, and practicing open and continuous communication.

Decision-Making: Evaluate candidate responses and make appropriate business decisions to ensure compliance with laws and mitigate legal risk.

Attention to Detail: Document phone assessments accurately and ensure candidates supply all required information within the designated timeframe.

Customer Service: Excellent customer service skills and the ability to handle confidential information with discretion.

Organizational Skills: Follow up on documentation, complete action items/tasks, and assist with case queue management.

Technical Proficiency: Knowledge of MS Office computer programs and prior experience with human resources systems and administrative tasks.

Interpersonal Skills: Strong leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at various levels.

Creative and Strategic Thinking: Ability to think creatively, strategically, and technically.

Who You Are

• Candidates with a High School diploma or equivalent are encouraged to apply.
  
  
  
  • Prior Human Resources experience preferred
  
  
• Requires prolonged periods of sitting and constant communication with colleagues and working with multiple computer screens and programs simultaneously for extended periods of time.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel
• Occasionally required to move about the workplace and reach with hands and arms
• Requires close vision
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits, a 401(k) match to invest in your future, and the opportunity to build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Direct deposit
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of seasonal colleague benefit offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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