Security Officer - MAIN

The Security Officer, through his or her normal duties, provides for a safe and secure environment for patients, families, and staff. Also provides a high degree of customer service for visitors, families and staff by helping with way finding and other general questions and requests for assistance. Will also respond to all emergency situations and participate as a first responder during such situations.This role requires an ACT 235 certification within 3 months of hire; to review the steps to obtaining, please view more information here: Initial Application for Certification (pa.gov).

Commitment to Diversity, Equity, and Inclusion
CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

Responsibilities

• Perform entry screening at fixed posts; patrol facilities and parking areas; and enforce CHOP's security and safety policies.

• Promptly respond to emergency calls and requests for service. Document security incidents and report emergencies to supervisor.

• Screen individuals entering facilities; check employee ID and visitor badges; enforce CHOP's rules and regulations; and confirm that all visitors, vendors, and contractors are authorized to be on the property and have been signed in. Escort unauthorized persons from facilities.

• Provide security escorts with a friendly demeanor to employees, patients, families, and visitors.

• Screen individuals for weapons and prohibited items, using a handheld or walkthrough/by detection device where appropriate. Document and secure identified items.

• Respond to all routine and emergency calls, including patient restraint events, as directed by supervisor or base operator.

• Provide support during helicopter landings, fire alarms, and emergency preparedness events. Intervene as necessary in verbal and physical conflicts to ensure safety.

• Assist with campus parking, identifying and documenting illegally parked vehicles; notifying supervisor to call for a tow truck and/or police services; and assisting parking team members as needed.

Education

• Required: High school diploma/GED

• Preferred: Associate's degree in Criminal Justice or related field

Experience

• Preferred: At least one (1) year of progressive experience in hospital security, law enforcement, other related criminal justice agencies, or military duty with honorable discharge

Skills and Abilities

• Ability to respond quickly and calmly if individuals exhibit threatening behavior

• Strong conflict resolution skills

• Ability to relate events both orally and in writing

• Basic use of a computer, email, and incident-reporting, alarm, and CCTV systems

• Ability to rotate shifts as needed

• Ability to wear a respirator device

• Ability to demonstrate issued weapons proficiency annually

Licenses and Certifications

• Required (upon hire): Driver's License - Department of Motor Vehicles

• Required (within 4 months): PA Act 235 - Pennsylvania State Police

• Required (within 6 months): CPI Training- Crisis Prevention Institute

• Preferred (upon hire): Certified Healthcare Security Officer (CHSO) IAHSS