Billing and Scheduling Coordinator/Customer Care Representative - CSI

Midwest Can Company
$17 - $20
United States, Illinois, Franklin Park
10800 West Belmont Avenue (Show on map)
Oct 04, 2025
Position Summary The Billing and Scheduling Coordinator/Customer Representative reports directly to the Director of Customer Service. Job Responsibilities Answer inquires about company and customer service calls Perform basic bookkeeping, filing, and clerical duties Work as a receptionist backup when needed Respond to customer requests regarding scheduling and shipments Process orders - performs order entry, reviews orders for correct handling, pricing, quantities, and shipping data Inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed by the customer Scheduling orders in customer portals and arranging product pick-up [ Partner with the Shipping department to ensure on-time delivery Issue customer invoices through EDI portal for MWC customers Create customer labels Email and mail out custom invoices for MWC Assist with MWC customer service calls and replacement part inquiries Education and Work Experience Requirements High school graduate or General Education Degree 5-7 years prior billing, scheduling and customer service is required Ability to coordinate multiple tasks in a fast-paced environment Excellent communication skills Ability to convey product information and availability to customer Must possess the ability to deal tactfully with customers Self-starter and self-motivaed Ability to work as team player Must demonstrate autonomy-ability to work independently and complete assigned tasks with minimal supervision Excellent problem-solving skills Excellent organizational skills Maintain punctual and regular attendanc Experience using MS Office Suite EDI experience preferred but not required Physical Requirements Office enforcement This position may require occasional work in the evenings or weekends Some occasional lifting (up to 25 pounds) Ability to sit, stand, or walk distance for up to 10 hours per day 20/40visionin each eye, with or without correction, is required Must be able to comply with all safety standards and procedures May stoop, kneel, or bend, on all occasional basis Ability to wear personal protective equipment is required (hair net and closed toe shoes)