Bilingual Program Assistant

Monday - Friday, 8:00 am to 5:00 pm

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The University of North Carolina, School of Law aspires to be a great public law school. Toward this end, it pursues a fourfold mission: to prepare outstanding lawyers and leaders for the bar, the bench, all public and private law settings, and public service; to make nationally and internationally significant legal and policy contributions through an ambitious agenda of research and scholarship; to instill lifelong ethical values, dedication to the cause of justice and a lasting commitment to pro bono and public service; and, to serve the legal profession, the people and institutions of North Carolina, the nation and the world.

The Bilingual Program Assistant has extensive contact with the public and must develop and maintain a working knowledge of the programs and services offered by the Clinical Programs unit.

The primary functions of this position are:
-Oversight and coordination of day-to-day duties for students and attorneys in the clinic
-Direct interaction and communication with the community and serving as a knowledgeable resource about the clinic's operations and how the clinic serves students and the community
-To serve as a liaison between Clinical Programs staff and a high volume of culturally diverse walk-in clients; to route incoming phone calls to the Clinical Programs Manager, attorneys and certified law students
-This position will occasionally require travel to off-site meetings and court hearings

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

The following skills are essential to this position and must be possessed by the candidate selected to fill the position:

-Fluent Spanish and English speech and comprehension, as well as the ability to translate documents and interpret conversations from English to Spanish and Spanish to English
-Applicant must have solid mental strength to be able to interpret and translate sensitive legal and personal information involving domestic violence, sexual/physical abuse, family issues, immigration/asylum related hardships, housing evictions, and sensitive employment issues
-Ability to exercise judgment and discretion in providing information and the ability to maintain strict confidentiality
-Knowledge of general office protocols and procedures regarding mail, faxes, filing, email, customer service and multi-line phone skills
-Advanced computer proficiency in Microsoft Office Professional Suite
-Ability to multi-task, be detail-oriented and exercise advanced organizational skills
-Exercise effective written and oral communication and excellent customer service skills
-Ability to stay calm in situations that involve complex stressful and emotional legal issues
-Notary Public Certification required or able to attain within 30 days of employment
-Must be able to lift 25lbs and be able to move tables and chairs for special events

-Knowledge of legal terminology
-Previous experience with legal matters and working with the general public
-Ability to work and thrive in a fast-paced environment and interact with a variety of faculty, staff, students, and clients
-Ability to work in a team environment or function independently, as needed

-Have reliable transportation to travel to off-site meetings and court hearings
-Applicant must have solid mental strength to be able to interpret and translate sensitive legal and personal information involving domestic violence, sexual/physical abuse, family issues, immigration/asylum related hardships, housing evictions, and sensitive employment issues.
-Ability to stay calm in situations that involve complex stressful and emotional legal issues

Not Applicable.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.