Associate Community Outreach Coordinator - MTPD

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

The Transit Police Department is one of the fastest growing law enforcement agencies in the state due the expansion of light rail and Rapid Transit Bus systems. There is an authorized strength of 171 full-time officers, 80 part-time officers, 55 community service officers and 40 administrative staff dedicated to one thing: public safety on and near our transit system.

How your work would contribute to our organization and the Twin Cities region:

The HAT Associate Community Outreach Coordinator is a non-sworn civilian role within the Metro Transit Police Department's Homeless Action Team (HAT). This position serves as a critical support resource for both the outreach and administrative functions of the HAT unit. The coordinator bridges direct service engagement and internal communications by supporting outreach efforts to individuals experiencing homelessness, managing communications and reporting responsibilities, and maintaining client data and resource records.

Under the direction of HAT leadership, this role performs a wide range of duties including scheduling, report creation, event coordination, social media management, partnership development, and support with housing-related case management activities. The position plays an essential role in enhancing public transparency, streamlining internal workflows, and ensuring that HAT outreach efforts are well-organized, data-informed, and effectively communicated to both internal stakeholders and the broader community.

• Develops and distributes internal and external communications, including bi-weekly reports, monthly newsletters, and annual summaries; prepares content for social media and public information.

• Coordinates and schedules HAT outreach activities and internal meetings; assists with planning, logistics, and support for community engagement events.

• Tracks and maintains program and client data, including outreach contacts, referrals, service usage, and event participation; updates client databases and generates reports.

• Assists with housing-related case management by preparing referral paperwork, coordinating with housing agencies, and supporting clients with documentation and resource access.

• Builds and maintains working relationships with community partners, nonprofits, and internal departments; coordinates donation drives and manages outreach supplies.

• Designs and updates outreach materials, brochures, and resource guides; collaborates with Creative Services for formatting and distribution.

Any of the following combinations of completed education (in planning, urban studies, social work, psychology, education, communication, public affairs, political science or related field) and experience in public affairs or community relations for a non-profit or government agency:

• High school diploma/GED with five (5) years of experience.
• Associate degree with three (3) years of experience.
• Bachelor's degree or higher with one (1) year of experience.

• This position will require extensive off-site visits where public transportation is not efficient. Valid Driver's License (Class D) is required.

• Professional experience working with county social workers.
• Experience working with, or knowledge of, the Metropolitan Council, specifically Metro Transit.
• Experience working with diverse populations of customers and clients.
• Ability to work evenings and weekends to meet business needs.
• Public transportation experience.

• Police and law enforcement terminology - HAT operates within the Metro Transit Police Department; understanding police language is essential.
• Community resources and service systems related to unsheltered individuals - This is central to HAT's outreach and housing assistance work.
• Community outreach and public engagement with diverse populations, including vulnerable and unsheltered individuals - Core to the HAT mission.
• Event planning, coordination, and execution - HAT regularly hosts outreach events and resource fairs in the field.
• Conflict resolution and working in fast-paced, sometimes challenging environments - Outreach in transit or street settings can involve complex, unpredictable scenarios.
• Drive a vehicle and transport supplies or donations to outreach sites and events - HAT events often require moving gear/resources to various transit locations.
• Work flexible hours, including evenings and weekends - Outreach doesn't always follow a standard 9-5 schedule.
• Coordinate and collaborate with law enforcement officers - Unique to HAT's structure within the Metro Transit Police Department.

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage our employees to develop their skills through on-site training.
• We provide a competitive salary, excellent benefits and a good work/life balance.

Union/Grade: Non-Represented/Grade E
FLSA Status: Non-Exempt
Safety Sensitive: No

Work Environment:
Work is usually performed in a standard office setting but will require travel between primary work site to other sites periodically. Additionally, this position will participate in events that are held outside and exposed to the elements. This position requires some lifting and moving of boxes, boards, laptop, projector and other equipment necessary for public meetings. Must have adequate close vision for reading and computer work. This position is frequently required to work evenings and on weekends.

What steps the recruitment process involves:

1. We review your minimum qualifications.
2. We rate your education and experience.
3. We conduct a structured panel interview.
4. We conduct a selection interview.