Customer Information Researcher

Work Location Type:Hybrid

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,Zoro.comoffers customers access to more than 14 million products, andMonotaRO.comoffers more than 24 million products. For more information, visitwww.grainger.com.

Compensation

The anticipated base pay compensation range for this position is$65,900.00 to$109,800.00.

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger's benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details:

Do you enjoy conducting customer research to enhance data and find competitive insights? Would you welcome the challenge to democratize those insights by standardizing current operational processes? Grainger, a Fortune 100 Best Companies to Work For, is looking for an Analyst, Customer Information Operations II to help us use standardized research processes to enhance and deepen our understanding of our customer segments. In this impactful role, you will work with Analysts, Process Engineers, Technology Developers, and Business Leaders to eliminate process waste, improve activities, automate routine work, and scale research. By making applicable customer information available, you will directly help the Grainger market, sell, and provide the best products and solutions to meet the needs of our more than 4.5 million customers worldwide. You will report to the Manager, Customer Information Research.

This is a hybrid position and is based onsite 3 days a week in Lake Forest or Chicago, IL.

You Will:

• Curate and supplement customer information company-wide by implementing standardized processes ( through online research) with an emphasis on identifying qualified prospects and segmenting Grainger's current customers
• Improve the development and continuous improvement of standard research processes
• Contribute to quantitative analysis (with support) and write SQL to enable/conduct exploratory data analysis
• Present and share work with peers
• Cultivate genuine curiosity and develop an understanding of the US Maintenance, Repair and Operations (MRO) market - what customers exist in which industries, and how attractive they are to Grainger

You Have:

• Bachelor's Degree required
• Degree in STEM
• About 1 years post-undergraduate experience Skills
• Statistics, basic data visualization and analysis skills: Excel/Tableau/PowerBI required, SQL and R/Python
• Desire to develop additional technical and quantitative skills
• Clear written and visual communication
• Ability to conduct thorough online research

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.