New

Product Quality Manager

Steelcase
United States, New Jersey, Secaucus
Jun 17, 2025
General Information Country: USA State: New Jersey City: Secaucus Office Location: 357 Country Ave - - - - - Date posted: 17-Jun-2025 Business Function: Supply Chain/Procurement Position Type: Full-Time/Regular Description Designtex is hiring a Product Quality Manager to provide technical support to internal and external customers to successfully identify, resolve and prevent quality issues with our textile and wallcovering products. This role will report directly to the VP of Operations and Sourcing. Who You Are: You are a quality professional with knowledge and experience in the textile industry. You are an excellent communicator and have strong training and presentation skills. You are able to provide complex technical advice while staying detail oriented and ensuring there is a resolution for any customer complaint. Minimum Qualifications: Experience working with a diverse range of applied materials for interiors (woven and coated textiles and wallcovering) Bachelor's degree in Textile Engineering or related field Demonstrated strong leadership skills by guiding teams, fostering collaboration, and driving results-whether in a formal management role or as an influential team member Strong understanding of textile production processes, materials, and industry standards Experience establishing and maintaining Supplier Agreements Proven track record of successful project management Qualified applicants must be authorized to work in the United States on a full-time basis. Steelcase will not provide support for or sponsor work authorization and/or visas for this role Desired Skills and Experience: Furniture manufacturer experience Prior experience working with/in mills or labs What You Will Be Doing: Quality Control:Conduct inspections and tests on textile and wallcovering products to ensure they meet installation requirements, industry standards and product specifications. Technical Support: Provides complex technical advice after thorough investigation of resolution options for quality issues which have been escalated by sales. Material Inspection and Testing: Inspect incoming materials for compliance with quality standards and specifications. Initiate physical and chemical tests with 3rd party labs to verify properties such as abrasion resistance, colorfastness, and moisture resistance. Problem Solving:Analyze defects and issues in textile products and work with suppliers to prevent recurrence. Effectively resolve customer claims and complaints. Defect analysis and Troubleshooting: Identify root causes of quality, application and installation issues. Suggest/implement corrective and/or preventative actions. Documentation:Maintain detailed records of quality control tests, inspections, non-conformance reports and corrective actions. Training and Support: Train sales and sales coordinators on quality standards, procedures, and field inspection techniques. Leadership: Manage and develop one direct report. Designtex offers a comprehensive compensation and benefits package. To learn more about our company, visit our website at www.designtex.com and www.steelcase.com. Designtex and Steelcase strongly support a diverse workplace and welcome all applicants. Steelcase and Designtex provide employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. In compliance with New York City's Human Rights Law, the annual base salary range for this position is $100,400 - $156,900. Please note that salary information is a general guideline only. Steelcase considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.