Sales Program Manager

McLane teammates, the driving force behind our success, are diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your fellow teammates to serve America's most beloved brands. McLane leaders think long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through collaboration, innovation, and continuous growth. They empower each teammate to learn from industry leaders, develop their skills, and build lasting connections nationwide.

The Sales Program Manager is accountable for ensuring customer satisfaction and serves as the primary liaison for assigned customer accounts. This role leads the Account Team, develops and executes strategic plans, and ensures alignment with McLane's service and profitability objectives as directed by senior leadership.

Benefits you can count on:

• Pay rate: $65,000 to $80,000 per year.
• This role is also eligible to participate in the annual incentive plan with a target incentive of 10% of your base annual salary.
• Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance.
• Paid time off begins day one.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

What you'll do as a Sales Program Manager:

• Prepare and manage administrative responsibilities, including monthly reports and billing statements.
• Lead the communication, training, implementation, and ongoing monitoring of customer-driven initiatives.
• Manage the Contingency Program by:
• Collaborating with the Procurement Team to maintain an up-to-date supply plan and ensure timely product rotation.
• Coordinating with contingency distribution centers (DCs) regarding will-call orders and contingency deliveries.
• Partnering with the Accounting Team to establish contingency restaurant accounts in the appropriate DCs.
• Serve as the primary contact for resolving distribution issues in collaboration with DC personnel.
• Monitor and verify communication between DC staff and Chick-fil-A (CFA) representatives to ensure timely resolution of issues.
• Conduct biannual delivery frequency validations across all distribution centers.
• Generate and deliver ad hoc reports in response to customer requests.
• Develop and document procedures for distribution parameters and issue resolution, working collaboratively with relevant McLane departments.
• Maintain proactive customer engagement through structured visitation programs-both in-person and remote-to strengthen relationships and ensure high satisfaction levels.
• Lead startup and transition efforts for new accounts or product categories, including:
• Developing comprehensive implementation plans.
• Organizing rollout meetings with cross-functional teams.
• Executing and tracking progress using operational checklists to ensure smooth transitions.
• Perform additional responsibilities as assigned by management.

Qualifications you'll bring as a Program Manager:

• Bachelor's degree in business, Supply Chain, or related field (preferred)
• 5 years of experience in a progressively responsible position preferably in purchasing or sales.
• Working knowledge of principle food service disciplines including purchasing, customer service, accounting, warehousing, and transportation.
• Proven ability to achieve results through persistent negotiations, appropriate allocation of resources, strong communication skills, and good judgment.
• Ability to establish and maintain a range of contacts within and outside the Company in a highly professional manner; must be tactful and articulate.
• Must be well versed on current market trends.
• Must be able to quantifiably measure the profitability status of assigned accounts at any given time and working knowledge of finance and profit and loss statements.
• This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.

Fit the following? We want you here!

• Teamwork oriented
• Organized
• Problem solver
• Detailed

Our roadmap. Our story.

We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/