Workplace Services Specialist III

Job Type:

We are seeking a Workplace Services Specialist to provide supportforthe daily operations of the Workplace Services organization. With direction, the Workplace Services Specialist will provide excellent customer service support through JIRA work order system as well as through daily interaction with customers and stakeholders. This position will also complete daily work assignments and follows work processes as identified. This position is 100% on site.

Duties

• Assist in coordinating the day-to-day operations of flexible workspace services

• Support the operations of flexible workspace and visitor services to include monitoring workspace reservations through the online reservation system

• Communicate flexible workspace policies, procedures and updates to residents and visitors

• Daily monitoring of activity in the Facilities work order system, to include entering, updating, and closing work orders

• Prepare workspaces for employees by inspecting, cleaning, reconfiguring as needed, hanging items on walls, moving bins, and performing other tasks as needed

• Inspect and restock general supplies in common areas such as activity hubs and open stock area

• Work collaboratively with support staff across sites to develop, maintain and document processes

• Set up meeting spaces for events and reconfigure furniture

• Support transportation demand incentives

• Assist with mailroom duties including the delivery of large items and packages

• Escort vendors through space as needed

• Work effectively in a dynamic team environment to solve problems and back up others

• Use PowerPoint and Excel to create and maintain department metrics

• Create, update, and maintain various spreadsheets and databases as needed

• Work collaboratively with colleagues and support staff across sites to troubleshoot issues

• Other duties as assigned

Qualifications

• PC knowledge and experience with Microsoft Word, PowerPoint, Outlook, Teams and Excel required

• Excellent communication and interpersonal skills, with a focus on delivering quality customer service

• Strong organizational skills and the ability to prioritize tasks effectively

Experience

• A minimum of 3 years relevant experience required.

Education

• High school diploma

Security Clearance

• The ability to obtain and maintain a U.S. government security clearance is required.

Salary Range: $47,100-$68,100

RAND considers a variety of factors when formulating an offer, including but not limited to, the specific role and associated responsibilities; a candidate's work experience, education/training, skills, expertise; and internal equity.This position is overtime eligible. Successful candidates will be offered employment in a specific title, as determined by the candidate's education and experience. In addition, RAND provides strong benefits including health insurance coverage, life and disability insurance, savings plan, paid time-off and more.

Location
Santa Monica, CA

Equal Opportunity Employer