2025 Operations Fall Intern

The Innocence Project works to free the innocent, prevent wrongful convictions, and create fair, compassionate, and equitable systems of justice for everyone. Our work is guided by science and grounded in antiracism.

The Operations team is central to the Innocence Project's mission, maintaining efficient systems and processes by managing and coordinating essential administrative functions. This includes ensuring a welcoming front desk presence by greeting visitors and handling calls, overseeing daily facility operations and the maintenance of office spaces and equipment, and providing crucial operational and logistical support to enhance organizational effectiveness and employee experience. Furthermore, the team ensures the office is well-equipped, trains staff on equipment usage, and manages building systems like HVAC, building access and mail processing to foster a clean and safe working environment.

The Operations Intern will support various operational functions, gaining exposure to process improvement, documentation, task management, and resource systems. Responsibilities include documenting procedures, contributing to policy development, researching best practices, and editing internal documents. The intern will also create tracking spreadsheets, manage key inventory, support user manual creation for operational tools, and assist in initiatives like the staff community library and office service surveys.

This internship will be a 10-week paid internship with a minimum requirement of 16 hours per week beginning in September 2025, the timeframe and schedule are flexible. If the selected intern lives within commuting distance from the Innocence Project's office in New York, the internship will be hybrid with at least one day per week in the office.

All Innocence Project employees must embrace, respect, and value the rich diversity of perspectives and experiences of a diverse and heterogeneous staff. We recognize and appreciate that our work is better for having varied participants and thought partners.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas and we are not an E-Verify employer.

The Operations Intern will be exposed to and will assist with as many of these areas as possible, as appropriate and necessary, but not necessarily all:

• Document and organize daily office procedures and workflows, contributing to the development of formal operations policies and manuals.
• Create detailed spreadsheets for tracking and managing specific tasks.
• Perform an inventory and systematize key management, including labeling, logging, and establishing a central directory for all office and cabinet keys.
• Support the creation of user manuals and tutorial guides for platforms such as HelpScout and other key operations tools.
• Research operational best practices and edit internal documents, including staff-facing and internal operations manuals, and team training resources.
• Aid in the creation and launch of an Office Service Survey.
• Plan and organize a staff community library, including designing the system, cataloging materials, developing a lending process, and promoting staff engagement.
• Assist with additional operational tasks as needed.

• Currently enrolled in a Bachelor's or Master's degree program in Business Administration, Public Administration, Organizational Management, or coursework in a related field
• Proficiency in Google Suite and Microsoft Office
• Basic knowledge of non profit administration a plus

• Previous internship or work experience a plus

• Ability to manage multiple projects, set priorities, and adhere to timelines with meticulous attention to detail
• Strong written and verbal communication skills
• Comfortable conducting independent research and synthesizing findings into clear, actionable insights
• Demonstrated problem-solving skills
• Professionalism and discretion when handling internal information or sensitive materials
• Strong sense of personal responsibility and accountability for delivering high-quality work
• Enthusiasm for the work of the Innocence Project and for social justice, including a demonstrated commitment to public interest

The Innocence Project considers the diversity of its workforce to be vital to our organization's success in meeting its mission. We strongly encourage applicants from all cultures, races, educational backgrounds, life experiences, socio-economic classes, sexual orientations, age, gender, and physical abilities to apply. Individuals with personal connections to the criminal legal system are strongly encouraged to apply.

As an Equal Opportunity Employer, it is our policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, national origin, age, disability, familial status, marital status, predisposing genetic characteristics, actual or perceived domestic violence victim status, unemployment status, caregiver status, or any other category protected by law.

To apply, please visit our career page. Upload a cover letter expressing your interest in the role, your specific HR related interests and the organization's work, and a resume titled with your name in this format (last name_first name_cover letter/resume). Only applications with cover letters will be considered complete applications. Information submitted through this secure site is kept confidential. Due to the large volume of applications, we are unable to give applicant updates by phone or direct email.

**Applications for this position will be considered on a rolling basis until the post is filled.**

$19.00 per hour for undergraduate students - $21.00 per hour for students in a post-graduate program.