New

Desk Adjuster

The General
life insurance, parental leave, tuition reimbursement, 401(k), remote work
United States, North Carolina, Goldsboro
Jun 14, 2025
The General, a subsidiary of Sentry Insurance, is currently seeking a Desk Adjustor to join our team. In this role, you'll be responsible for investigating and managing property and casualty claims. Key responsibilities include determining liability, gathering critical information, reviewing policy coverage, coordinating appraisals, and negotiation of fair claim settlements. This role can be filled out of the following offices following the hybrid work model: Goldsboro, NC; Tampa, FL; Stevens Point, WI; Madison, WI; Davenport, IA; or El Paso, TX What You'll Do As a Desk Adjuster, you will: Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements. Coordinate on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters. Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses. Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis. Responds to customer inquiries, makes appropriate decisions and closes file as needed. Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas. What it Takes Ability to obtain and maintain state specific property and casualty claims licensing as required Customer driven solutions, support, or service highly preferred Solid knowledge and understanding of each phase of the claims handling process, or other equivalent knowledge Experience handling moderately complex claims Experience handling 1st and 3rd party, multi-line claims across our operating territories What You'll Receive At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive. Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office. As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office. 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future. Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program. Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off. Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle. Well-being and Employee Assistance programs. Sentry Foundation gift matching program to encourage charitable giving. About Sentry We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction. Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority. Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth. Get ready to own your future at Sentry. Opportunities await! Talent Acquisition Specialist Shea Supa Work that primarily involves sitting/standing. Working Conditions Not applicable. Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.