Manager, East Hospital Patient Access Services

Scope of Position

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of Team Members with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

The Manager has primary responsibility for the daily management of all admitting/registration operations and metrics. The Manager ensures compliance with regulatory requirements such as HIPAA, MSPs, etc. and department metrics for quality, point of service collection, financial assistance application success rate, notice of non-coverage success rate, patient safety, patient satisfaction, team engagement and throughput. This includes direction and coaching of Team Members including schedules and timekeeping, operational processes, and programmatic services. Assists with development of job descriptions, postings, and hiring. Oversees the orientation and training of new Team Members, new site or program development, and the achievement of department goals. Assists in development of budgets with primary focus on admitting salaries and operations. Serves in place of the (Associate) Director when unavailable for customers, other departments, and Team Members. Ongoing collaboration with customers that relate directly or indirectly to the department is essential.

The Department of Patient Access Services provides the registration function for patients accessing the hospital in both inpatient and outpatient capacity. Data is gathered for billing, clinical, physician relations, clergy, and statistical purposes. Registration areas include Emergency Department Registration, Wound Care Registration, General Surgery Registration, Ambulatory Care Clinic Registration, Outpatient Registration, and registration for elective admissions and surgeries. The department is in operation twenty-four hours per day, seven days per week. It provides co-pay/deposit collection and financial assistance screening for specific patient populations and manages East Hospitals Cashier Office/Deposit Center. Department provides miscellaneous patient and visitor information. May on occasion be responsible for supporting other areas (financial counseling, pre-certification and centralized scheduling). The ability to work with multiple different computerized systems with different rules and operational methods is essential.

Minimum Qualifications For Hire: Bachelors degree or an equivalent combination of education and experience preferred. Demonstrated successful supervisory or management skills. Admitting or Physician Practice experience preferred. Demonstrated proficiency in customer management application, EHR or software (i.e., registration, call center, etc.) preferred. Strong demonstrated verbal, written and presentation skills. Advanced degree may be desirable. 5 years of relevant experience required. 8-12 years of relevant experience preferred.