Tehnical Support Representative

Job Description:

About the role

We're seeking a self-motivated, detail-oriented professional to serve as a key technical resource between our customers, dealers, and engineering team. In this role, you'll address complex challenges across electrical, hydraulic, and mechanical systems-ensuring every interaction reflects our commitment to exceptional support.

What You'll Do

Supporting Customers:

• Diagnose & Troubleshoot: Resolve technical issues across electrical, hydraulic, and mechanical systems.
• Optimization & Identification: Identify opportunities to enhance machine performance through troubleshooting, machine setting adjustments, and strategic part selection. Deliver clear, actionable guidance to improve reliability and efficiency.
• Customer Service: Deliver courteous and responsive support that builds trust and confidence through various tools.
• Warranty Support: Use the internal online warranty system to conduct technical reviews and efficiently process dealer claims. Communicate decisions clearly and professionally, especially when navigating difficult conversations, while ensuring accuracy and consistency in claim resolution.

Administrative Excellence

• Detailed Documentation: Record every customer and dealer interaction to maintain clear, comprehensive records.
• Quality & Improvement: Submit engineering requests to address documentation gaps, track recurring issues for quality enhancements, and provide technical and administrative insights for bulletins and publications.
• Documentation: Develop internal and external technical standard work documents to support dealer network and products.

General Responsibilities

• Safety First: Perform all duties in compliance with established safety protocols.
• Flexibility & Availability: Willingness to occasionally work outside regular hours and respond to on-call needs.
• Cross-Departmental Coordination: Collaborate with various teams to ensure a streamlined, effective approach to problem-solving.
• Remote Support: Offer essential remote assistance to our Field Service Technicians to ensure smooth operations in the field.

Who We're Looking For

• Educational Background: High School Diploma, Technical School Diploma, or GED.
• Technical Aptitude: A general understanding of electrical, hydraulic, or mechanical systems.
• Technical Proficiency: Skilled in Microsoft Windows, Word, and Outlook, with strong typing abilities to support clear communication and accurate documentation.
• Communication & Organization: Outstanding written and verbal communication skills (in English) complemented by excellent organizational abilities.
• Multitasking & Initiative: Ability to manage multiple priorities while maintaining focus and initiative.
• Continuous Improvement: Driven to challenge the status quo by identifying inefficiencies and proposing meaningful, practical improvements to internal systems and processes.
• Eagerness to Learn: A genuine desire to enhance your technical skills and stay current with industry trends.

Why Join Us?

This is more than a job-it's an opportunity to directly impact our customer experience and product performance. If you're passionate about solving technical challenges, streamlining operations, and growing within a supportive team environment, we'd love to hear from you.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions.As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) atGlobaltalentacquisitions@terex.com.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.