Mopar Supplier Quality Warranty Manager

Mopar Supplier Warranty Manager / Powertrain Lead:

Candidate must be a creative problem solver, proactive and steadfast in the identification and resolution of quality issues and improving Vehicle Warranty. The selected individual will have experience in automotive and possess a broad knowledge of the entire automotive engineering, manufacturing, warranty and quality landscape. The candidate must be high-energy, hands-on individual with strength of convictions - a self-confident leader who, in part due to his/her personal presence, style and demeanor, effectively sells ideas and solutions to others. Person will be responsible for managing a team of Mopar Warranty Analysts monitoring Quality activities in collaboration with Suppliers, Quality, Engineering & Technical Service Operations with a focus on:

• Field failure data analysis and warranty reduction
• Assessment of production part changes and the subsequent impact on service parts
• Recommendation and implementation of process improvements at supplier remanufacturing locations

The responsibilities will include at a minimum:

• Manage & resolve Cost Recovery Projects working between the Supplier, Purchasing, Engineering and General Console to resolve roadblocks.
• Plan, prioritize, set goals and manage multiple projects in a technical and business environment.
• Exhibit a willingness to do things differently and consistently translate ideas into actions that deliver results
• Develop relationships and work closely with the various internal Engineering Organizations to ensure transfer of product knowledge within the appropriate service organizations.
• Participate/Lead in technical discussion and collaborate with the cross-functioning teams such as product design, quality, service operations, purchasing, inventory control and program management.
• Manage a team of Mopar Warranty Analysts driving results on KPI's across the team and developing team members.
• Oversee PRAS+ Specialists conducting part retentions, analysis and hosting live reviews

Basic Qualifications:

• Bachelor's Degree in Engineering or Program Management from an ABET accredited university
• 8+ years of Product, Quality Engineering or Warranty Recovery experience
• Strong technical knowledge of the design and manufacture of Automotive Systems/Components, especially Powertrain Related Commodities
• Knowledge of dealer diagnostics, service library and repair procedures
• Proficient in Microsoft Software: Word, Excel and PowerPoint
• Proficient in Warranty Systems, GIMS and PRAS+
• Ability to travel domestically
• Ability to present to upper management

Preferred Qualifications:

• In depth knowledge of troubleshooting Automotive Systems & Components
• Manufacturing, design release and/or supplier quality experience
• Ability to prioritize current issues, resolve them in a timely manner and effectively communicate resolution to internal teams and our customer
• Strong background in OEM/Service Powertrain Components related to Manufacturing/Remanufacturing and Product Design
• Excellent analytic and problem-solving skills
• Green Belt / Black Belt Certification