Analyst

Don't pass up this opportunity for a great opportunity with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it.

The Strategic Accounts Analyst-Southeast Area is responsible for establishing and maintaining key relationships with Strategic Accounts customers on behalf of Applied by taking personal and complete responsibility for each customer contact and by ensuring that customer requirements are met while pursuing the interest of the Company. The Analyst is an integral part of the Applied Southeast Area Team and interacts with Applied's Key Strategic customers and Applied Service Centers by providing them with information to address inquiries regarding products and services.

Responsibilities/Duties:

• Professionally handle requests from customers to ensure that issues are resolved promptly and thoroughly. Requests are received via phone, email, fax, EDI, walk-in customers and as communicated by Applied sales associates.
• Recommend and source the most profitable products, utilizing internal inventory first, supplier inventory as an alternate option, to meet or improve upon the customer required dates.
• Proactive review of open customer orders and pending quotes to ensure on-time responses, shipments, and conversion of quotes to orders.
• Communicate disruptions in service levels, approval requests, corrective actions needed, customer feedback, and preventative actions to Strategic Accounts Team management.
• Maintain a balance between company policy and customer benefit in decisionmaking. Handles issues in the best interest of both Applied and Customer.
• Support pricing and margin improvement efforts by communicating opportunities with management, adopt and utilize methods that will reduce overrides, promote most profitable options to our customers, and recover freight expenses.
• Gain and utilize product knowledge and expertise to assist customers with product selections and coordinate supplier engineering support to drive the sales process.
• Responsible for personal investment in gaining proficiency in our systems, product training, adoption of company initiatives and tools and overall continuous career development.
• Continuously identify and evaluate process improvements that positively impact the Customer's experience by using Customer Feedback, Supplier Nonconformance, and On-Time and Error-Free forms and metrics.
• Provide backup support to associates within the Service Center as necessary along with other duties assigned by management.

Education/ Work Experience:

Required:

• 1-3 years of customer service experience within industrial distribution
• High school diploma or equivalent
• Demonstrated mechanical and mathematical aptitude
• Excellent communication and organizational skills
• Ability and desire to learn new systems and processes quickly
• Strong computer skills, particularly in Excel
• This position is posted in Southeast and should reside near key Southeast markets.

Preferred:

• SAP experience in a customer service setting
• Knowledge of industrial products and hydraulics
• Ability to learn and use calipers to measure specs on a wide variety of industrial parts
• Highly developed sense of integrity and commitment to customer satisfactions
• Demonstrated passion for excellence in customer service
• Ability to communicate clearly and professionally, both verbally and in writing
• Has a pleasant, patient and friendly attitude
• Detail oriented with strong communication and listening skills
• Possess a solid work ethic and team player mentality

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.