IT Operations Professional 4

Ampcus, Inc
United States, Washington, Issaquah
May 05, 2025
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: IT Operations Professional 4 Location(s): Issaquah, WA Position Description: Performs IT operations and maintenance activities according to approved procedures, guidelines and standards. Supports customization and facilitates IT operations and maintenance processes. Implements programs and procedures for safeguarding data/information security and safety. Executes and/or organizes relevant testings. Designs and documents existing and changed IT operational processes. Develops necessary service levels in order to fulfill business requirements. Performs 2nd-level user help desk activities, individual coaching and trainings. Impacts: Is expected to adopt existing concepts, methodologies, etc. in order to create and open up new ways of approaching and fulfilling specific internal and external client requests or project requirements. Key Responsibilities: "Senior Professional" Positions which need senior professional expertise, with extensive functional, commercial and/or technical knowledge in an area of competence. They integrate analysis, development, testing and implementation. They interpret and functionally influence policy and guidelines in their area of business / technology, and develop processes and systems to deliver functional objectives. They typically plan own work according to targets agreed, within a quarterly up to an annual cycle, by integrating resources in a project driven environment. They provide functional advice and guidance to colleagues and customers. A chartered professional qualification or equivalent is typically associated with grades (though not necessary). Experience: 8-10 years. Knowledge: Deep professional know-how and experience in one Sub Job Family. Masters domain. Transfers and applies know-how to / in various contexts. Solid professional judgment and problem-solving competence. Improves existing processes and approaches. Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.