Systems Administrator

TISTA is looking for a Systems Administrator!

Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users.

Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

Troubleshoot and resolve escalated incidents to return service to clients as quickly as possible.
• Provide Server analysis, response, and remediation support, as needed.
• Manage the impact, risk, and implementation of complex client change requests.
• Communicate effectively with both management as well as client points of contact and end users.
• Follow standard operating procedures as documented in the knowledge management system.
• Work with the team and escalate as needed with the assistance of management.
• Maintain and update system documentation and service ticket records.
• Stay up to date on the latest technologies through ongoing education.
• Update and maintain technical documentation, manuals, and SOP's.
• Install and configure software and hardware.
• Manage servers, systems, and technology tools.
• Set up accounts and workstations.
• Monitor performance and maintain systems according to requirements.
• Troubleshoot issues and outages.
• Upgrade systems with new releases and models.

Qualified candidate must meet the following Job requirements!

• Eight to ten years expeeience.
• Able to function effectively in a high paced environment.
• Can understand the perspective of the client in all service interactions.
• Must make effective use of time and complete tasks efficiently and on time.
• Able to work with a team, communicate effectively, and pay high attention to detail.
• Must meet client and corporate expectations for attendance, quality, and performance.

Must have advanced experience with each of the following:

• Proven experience as a System Administrator or similar role.
• Active Directory, GPO, Power Shell Scripting.
• Server Virtualization Nutanix, VMware, Hyper V (One or all).
• Experience with databases, networks (LAN, WAN) and patch management.
• Knowledge of Active Directory On Prem/Azure.
• Ability to create and maintain PowerShell scripts.
• Familiarity with various operating systems and platforms.
• Windows OS 2016 and Higher - Windows 10 and Higher.
• Resourcefulness, Critical thinking, and problem-solving aptitude.
• Excellent communication skills.
• Working knowledge of patching tools.
• SCCM, WSUS, to include 3rd party Package patching, Firmware and drivers, .MSI / .EXE packages.

Must be knowledgeable of:

• Vulnerability remediation
• 3^rd party patching tools ex: Qualys, Patch My PC, Automox
• 0365/M365/Azure Admin/Ediscovery
• SCOM/SolarWinds
• Service Now
• Network fundamentals: DHCP/DNS/IPV4/IPV6/VLANS/Subnets/VPN

Preferred Experience with:

• Nessus tenable, Qualys
• Veeam Backup software
• Intune Mobile and Workstation
• ATO process

Preferred Certifications:

• Microsoft Certified: Windows Server Hybrid Administrator Associate.
• Microsoft 365 Certified: Administrator Expert (either Identity and Access or Endpoint Administrator).
• Microsoft MCSE: Core Infrastructure.

Education/Certifications:

• BSc/BA in Information Technology, Computer Science, or a related discipline; professional certifications (e.g., Microsoft Certified Systems Administrator (MCSA), Comp TIA) is a plus.

Clearance:

• Tier 4 Background investigation.

Location:

• Remote, but local to DC metro area would be a plus, so they can go in if needed

Pay Range:

• This position ranges from $72,145 to $82,625.
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
• Also, certain positions are eligible for additional forms of compensation, such as bonuses.
• TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/