Data Center Lab Technician L2

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Milestone Technologies is seeking a highly skilled and experienced Data Center Lab Tech Tier 2 to join our dynamic team associated with the development of our client's products. In this role, you will be instrumental in supporting installations, troubleshooting, and maintaining servers and devices within our lab environment. Your expertise will be pivotal in identifying and escalating opportunities for efficiency and effectiveness improvements within the client's infrastructure.

Responsibilities

* Provide explanations for operational performance results, elucidating reasons for metrics/KPIs meeting, missing, or exceeding targets
* Offer input and suggestions for enhancing operational performance and efficiency in the local environment
* Screen for technical capabilities and team fit, recommend the hiring of long-term resources, and collaborate with the recruiting team during candidate interviews
* Assist in the onboarding and training of all new hires
* Ensure local execution of key deliverables and metrics
* Work within the client's ticketing system and adhere to SLAs to support the health of the client's server fleet
* Serve as the point of contact for IC4 tier 1 technicians
* Perform root cause analysis of complex technical issues and drive resolutions
* Manage hardware installation, rack and stack, cabling, rack integration, provisioning, and decommissioning
* Assist with projects (new capacity, retrofits) and repairs throughout the data center
* Understand and debug hardware and Linux and Windows OS-related issues using command-line tools and techniques
* Confirm successful deployment installation using a series of pre-defined scripts
* Deploy device/system configuration via Linux and Windows OS with a set of predefined steps
* Execute turn-up/turn-down processes with support from cross-functional teams
* Analyze data to diagnose systemic issues
* Work with internal hardware teams and vendors to resolve complex technical issues, maintain high hardware quality levels, and influence future designs for ease of serviceability
* Identify and help create documentation for the global data center knowledge base
* Assist with process improvements and best practices in data center operations
* Participate in an on-call rotation (once a month on-call for a week after hours, first point of contact)
* Maintain an efficient, orderly hardware test lab operation within the production/non-production data center
* Assist in the development of global standards for processes, workflow, and automation roadmaps for tools that facilitate deployment, maintenance, and decommissioning of server hardware at scale
* Lead process improvements and best practices in data center operations
* Provide cross-functional communication with other technical operations groups
* Perform other tasks as required to support IT service on a local basis
* Act on other duties as assigned by management
* Provide support to multiple locations

Skills

* Knowledge of and hands-on experience with computer hardware
* Extensive leadership competencies
* High degree of professionalism and strong relationship skills
* High level of written and oral fluency in English
* Ability to learn new software quickly
* Multi-tasking
* Able to safely lift and move a minimum of fifty (50) pounds
* Work environments may include performing tasks in indoor areas that reach temperatures of 90+ degrees Fahrenheit during certain times of the year

Qualifications

* High School Diploma, IT Degree, or equivalent experience
* 7+ Years of extensive knowledge of Linux

Estimated Pay Range: $40.27 - $45.00 USD

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.