Shared Service Supervisor - Hybrid

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work in 2024 for the fifth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Responsible for ensuring the quality, timeliness, and accuracy of SSU Operations, Technical, or Field Coordinator team. Supervise team of SSU Operations Analysts, Technical Support, or Field Coordinator team that support SBU, UW, and other users of various systems. Performs designated team duties. Designs, implements, and monitors internal process improvements geared towards improving customer service, efficiencies, team through-put and overall quality of output. Interact daily with SSU Management, IT, and SBU business partners. Assist with the development of monthly scorecard representing operational performance for management review. Directs all project and task responsibilities of the unit through direct and matrix reporting relationships. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

• Manage and implement process improvements.
• Manage and perform production support processes within the department.
• Supervise daily activities of SSU Operations Analysts, Techncal Support, or Field Coordinators.
• Monitor performance of direct reports and develop scorecard.
• Interact with SBU and other clients to ensure understanding of production support business needs and priorities are met.
• Coordinates workflow within and between internal departments and regional offices.
• Monitors the results of corporate objective activities and performs objective activities to ensure team goals are met.
• Assists in budget planning, preparation, execution, and monitoring process.
• Actively monitors employee performance. Develops and executes employee development plans and initiates corrective action as required.

Knowledge and Requirements

• Excellent PC automation knowledge & skills.
• Strong communication & presentation skills.
• Excellent analytical skills along with proven problem-solving ability.

Education and Experience

• High School diploma with 5+ years of Insurance Related Business/technical/training experience or College Degree in related field with 2+ years of insurance related/technical/training experience.
• Superior organizational, time management and prioritization skills.

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.